Extended Stay America Suites - San Jose - Sunnyvale

It was a pleasant one...

Liked: The room was clean. Remotes for the TV and AC were easy to find. It was well lit, The lobby was easy to find, and booking, plus check in was simple and fast.
Disliked: The TV remote did not work properly. The refrigerator was not cold enough, and the ice cream we brought actually melted over time. The front desk clerk could have showed us exactly where my room was, because I ended up walking around the entire hotel to get to my room 152 after reparking my car. Lastly, the room seemed to need a renovation. The cabinets were old, the stove looked worn out, and even the room and standing TV looked retro.

Exceptional

Bad

Very good

Liked: Location was close to the venue
Disliked: The neighbor kept opening and closing the door

This was the worst hotel...

Liked: The property was within a few miles of main attractions which was very convenient and we liked that.
Disliked: I didn’t like multiple things about this property. We’ve stayed at the extended stay close by and always have a great experience so we assumed this one would be fine also. When we got there for our 3pm check in we kept getting told the room would be ready in 15-20 minutes which it wasn’t any of the times we came back trying to get a key card for our room. Finally they gave us one to just go into while it was being cleaned. We didn’t need to use it right then since the cleaner was still finishing up when we were let in an hour and a half past check in time. We were late to a concert we spent a lot of money to be able to go to due to the poor timing and organization on their part and it got the trip off on a bad foot. Then when we returned after midnight to shower eat and go to bed our key card didn’t work and the office hours were over. We called the front desk as we knocked on housecleaning to take us over to front desk and let them know and they made us a new key that worked that night but said that we could speak to the manager in the morning about the issues. We didn’t shower or anything basically just slept and left because of how dirty it was. Not just a rush clean job dirty but we dropped something under the bed and it looked like it hadn’t been swept in months there was black around the outside of the shower and specs and what looked like black strands of hair on the sheets. If it wasn’t already so late and such a fiasco we would have tried finding another place to stay. The manager wasn’t there at check out so we did show pictures to the girl working the front desk and she wrote down our issues and said she would relay them to management tomorrow but overall this is the worst experience I’ve had at any hotel.

Exceptional

Very good

Passable

It was the most unhygienic...

Liked: Location was convenient.
Disliked: Dirty room. The carpet was sticky. Not all lights worked. The fridge was not working.