Extended Stay America Suites - San Jose - Milpitas - McCarthy Ranch

HORRIBLE DO NOT STAY HERE...

Disliked: First of all, do not book here! We got to the hotel and the receptionist checked us in. We went upstairs to our room and there were already people in there. I went back down to ask why there are people in our room and the receptionist didn't know and went to grab a manager. Several people were in the lobby with problems regarding their rooms as well. The manager had an attitude and yelled at the receptionist stating she's doing the best she can with all the problems people were having with their rooms. The receptionist was doing his best and i appreciate him because he confirmed they gave our room away. Turns out our room was given away which was so frustrating because we booked months before our event to make sure we had the room we picked. What did manager do? She gave us a disgusting room that looked like they sent someone to clean it in 5 minutes. The beds were stained, cob webs everywhere, the curtains on the window were stained and dirty. The bathroom floor was wet and sticky. The bathtub in the shower was stained with prints of dirty feet. Our bedtime side tables were stained with a print of a dirty towel they used to "CLEAN" it. We had no choice but to get ready for our concert because of the delay to finally get a room we were late. We come back once our event was over and our key wasn't working so we went to the front desk. The overnight receptionist asked us our room number and name so i gave it to him. He stated that wasn't our room because it was under someone else's name. I told him that was the room given to us because our room was given away. He finally gave us a new key. We just wanted to get our things and go. There was no way we were sleeping in that dirty room. It was horrible.We ended up driving back home after our concert was over which was a 5 hr drive at 1am. I will never book this location again.

Loved our stay it was...

Liked: Loved the coffee ☕️

They didn’t have our room!

Disliked: The hotel did not have my name in their system! I showed them the confirmation email I got with all the correct info on it, which they saw and verified it was correct. But they didn’t have a room for us. They said they were over-booked.Also, we got there after 5:00pm and multiple people were still waiting to get into their rooms because the rooms weren’t ready yet-even though check-in is at 3:00pm.

Bad

Liked: Nothing
Disliked: Roaches and couldn’t check in till 6

Bad

Pleasant

Liked: Cleanliness
Disliked: Breakfast and response at front office

Will definitely stay here again...

Liked: This location rocked! The accommodations were great, the room was very clean, Jennifer checked us in and she made the process flawless and quick. The microwave was huge!
Disliked: That we couldn’t have stayed longer… we had to move on. ☹️

Not what you pay for.

Disliked: The breakfast was weak. Too simple. Not considered a real breakfast. The gym equipment, all three treadmills, were broken and did not run well. The room had a kitchenette; however, no coffee pot, etc in the room. You would need to get items at the front desk.

Worst hotel I’ve stayed in

Liked: The location
Disliked: Staff were unprofessional and had no customer service skills.