Extended Stay America Suites - San Diego - Fashion Valley

Very good

Was a wonderful stay

Bad

Exceptional

Liked: The cleanness in the room
Disliked: Baby ants in the room on the counter

Please

Liked: It was quite at night, from the moment we checked in you can tell that this hotel had absolutely no sense of responsibility, direction, lack of employees or even service. We had issues with booking.com and the hotel receiving the payment for the room we sat there for 3 hours and a half not only do we have problems hotel receiving the payment from booking.com to make it worse they gave us a room that would had broken drawers broken lamps beds felt like the springs were coming through , the room was in shambles but we took it because they had honored us supposedly a room on Monday and everything at 11 pm was sold out and I was tired of going back and forth after we spent 1400 for this place that was just non hospitable , well Monday came room was never honored room was honored until Wednesday afternoon then we asked for an extra day because not only do they give us a messed up room they never even acknowledge the fact that we were in a room that nothing worked and had non of the things that we were suppose to have , what's worse is the stove didn't work we didn't have a microwave in the first room then on the second room same things only thing was the microwave worked all those things were added into the room that weren't there and then the new room they gave us look nice and pretty much this overall hotel stay is absolutely horrible the service the management named Katherine especially the woman that works supposedly with corporate she's absolutely rude she does not acknowledge you they didn't even have breakfast some days please by all means take my reviews very serious and do not stay here it is not only in a very ugly location it's away from everything you're surrounded by nothing but like businesses and I just thought it would have been pleasant if even the management would have been nice but the corporate woman Katherine was the worse to deal with because she was standing ofish and when spoken to would ignore you or walk away as...
Disliked: Everything

I wish such great business...

Liked: The location and the peacefulness
Disliked: The size of the beds was wrong, no room service was provided, and the room smelled awful. We asked for extra blankets and were ignored. On top of all the disappointments, the shampoo and conditioner were “complimentary.” Seriously? Even the cheapest hotel provides shampoo and conditioner and even more. The breakfast was a joke- snacks and watery coffee. We visited for my daughter’s birthday celebration and it was partially ruined…

Bad

Exceptional

Disappointing

Liked: The location
Disliked: The costumer service, we can’t be on our room when we get there we have too wait for a long time and nobody answers the phone when we try to contact the office