Extended Stay America Suites - Phoenix - Biltmore

Good

Liked: It has a kitchen and is close to my meeting place
Disliked: The breakfast they offered

Poor

Liked: Had prostitute come up to me and my husband.in the hallway next to room. Was very dirty in bathroom.
Disliked: Everything felt dirt

Bad

Horrible

Disliked: It was dirty, falling apart and our roomed smelled musty. It needs a complete overhaul. I would not recommend staying here. I will never stay at an Extended Stay again.

Charged for something we didnt...

Liked: Pricing
Disliked: Being woken up twice at different times by construction worker not hotel employees. Being accused of smoking in the room when we didn't plus being charged for it and the front desk staff being rude when I asked to speak with manager about the situation.

Horrible

Liked: Location
Disliked: Unsafe, Room was dirty, stains everywhere walls, couch, pillows, sheets, carpet etc

My first time in a...

Disliked: Staff doesn’t smile or friendly enough to be at the front desk; coffee doesn’t taste like it, no creamers being offered; cupcakes are tiny and only gives one piece; room has smell. Furnitures aren’t new. Im so sorry but i have listed my observations.

Bad

Very poor