Extended Stay America Suites - Columbia - Laurel - Ft. Meade Guest Reviews
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Thais Thu, 12 June 2025
Good
Thais Thu, 12 June 2025
Good
Angela Tue, 10 June 2025
A rocky start with check-in...
Liked: I love the location where the hotel is by the places I like
Disliked: Upon arrival, I experienced several issues with check-in. I had to engage in multiple conversations with the front desk staff regarding my reservation status. As someone who frequently books hotel rooms, it was evident that a mistake had been made on their end, and the staff member appeared to be adjusting details related to my reservation only after I pointed them out.The situation worsened when my husband arrived, and we discovered a roach crawling out from behind a painting in our room. This was understandably upsetting. However, to their credit, the staff acted quickly and moved us to a different room, where we experienced no further issues.While I appreciate that the team corrected the problem promptly, the overall experience could have been improved with more attention to detail during check-in and stricter cleanliness protocols. A smoother and more professional initial interaction would have set a better tone for our stay.
Rick Sat, 7 June 2025
Good
Liked: Breakfast was lackluster
Disliked: Breakfast
Adu-gyamfi Wed, 4 June 2025
Very good
Shannon Mon, 2 June 2025
Pleasant
Elizabeth Mon, 2 June 2025
Exceptional
Kristy Fri, 30 May 2025
Passable
Rugeles Wed, 28 May 2025
Exceptional
Gwendolyn Mon, 26 May 2025
Okay if you have no...
Liked: Location
Disliked: Roaches in the room. It was a non-smoking room, but the bathroom smelled like cigarette smoke. The hotel needs to be refreshed and deep cleaned.