Extended Stay America Suites - Cincinnati - Covington

Good location.

Liked: Clean.
Disliked: Not much of a breakfast - muffin and coffee.

The place was very nice and the people really seemed to care about you and your rooms. I had a problem with the toilet and they gave me another room right away. It was quick and easy and no problems. It was easy to find and close to places downtown.

Liked: The people were very nice

Dirty, stinky, didn't stay and...

Liked: It was really bad. It smelled like weed down by the lobby. The room itself smelled like hot poop. It was dirty. There was a smeared handprint on the headboard, pee stains on the sheets, and what looked like a dead bug under the sheets.
Disliked: It STUNK. It was hot. The room was dirty as all get out. We didn't even stay. I wasn't going to let my kid sleep there, we decided to drive home at 1am.

Exceptional

Very good

Liked: Extremely friendly staff. They were wonderful.

Very poor

Liked: Great staff.
Disliked: Ownership gives zero f’s about the quality of the hotel

Good

Disliked: Rooms are clean but a little dated.

The worst hotel I’ve ever...

Liked: Location
Disliked: The staff, the cleanliness, they did not have breakfast. They tried to give a sandwiches in a bag and I never received my $50 deposit back.

Not worth the price you...

Liked: Free parking
Disliked: When we checked in, the girl working was very nice and told some things about the motel and said breakfast is served from 6-9 in the morning. The next morning when we checked out, I ask where breakfast was being served and the girl behind the counter said, well, the coffee bar is behind you, and we have honey buns or nutri grain bars. I said, that's breakfast. I ask if there was any yogurt, because I am diabetic and cant eat honey buns or Nutri grain bars because of the sugar. I usually stay at the Days Inn in Florence because its a decent Motel and the serve a normal breakfast and the rooms are more than half the price of what I paid to stay with you. I will not recommend your property and you should be ashamed to even offer breakfast with what you were trying to hand out. Telling me breakfast is from 6-9 was a complete and ridiculous lie.

Poor

Liked: Close to where we needed to stay.
Disliked: There was a roach in the tub, toilet was dirty and carpet had some holes in it.

Good

Liked: Fair stay for the price.
Disliked: Bathroom door didn't shut all the way. Said breakfast was offered but it was only a honey bun or granola bar, my kids were upset.