Extended Stay America Suites - Cincinnati - Covington

Good location.

Liked: Clean.
Disliked: Not much of a breakfast - muffin and coffee.

The place was very nice and the people really seemed to care about you and your rooms. I had a problem with the toilet and they gave me another room right away. It was quick and easy and no problems. It was easy to find and close to places downtown.

Liked: The people were very nice

Spend the extra and go...

Liked: Staff was friendly, location was close to everything.
Disliked: Room was dirty. Mirror above sink looked like it hasn’t been wiped down in 100 people brushing their teeth. carpet was stained. Had to call front desk because both main windows wouldn’t lock. Very heavy traffic noise all night

Exceptional

Very good

Exceptional

Liked: The biggest reason for my "5" is the desk staff. I don't know names, but they were nice and funny and had great personalities! The location was great for the Riverbend music center and/or Bogart's. The room was very nice and clean. Another big plus is the elevator! They accommodated my ground floor request with no problem, but I could stay if they couldn't. I will definitely stay again!
Disliked: My only sad face is they don't offer smoking rooms. But I'll still stay again!

Pleasant

Even though when I got...

Liked: It was a quiet place and in a great location
Disliked: The outside environment was a little sketchy

Exceptional

Liked: Stay was great, hotel was clean and quiet. The front desk ladies were so sweet when checking out. Would recommend.

Just ok

Liked: How close it was to every place we needed to go for the weekend. Staff was friendly.
Disliked: The first room we were assigned was already occupied, which we found out upon entering the occupied room. That was embarrassing. It was clear the staff didn't have the support they needed to get their jobs done. Wi-Fi was down at check-in which delayed things. Upon checkout, the lady at the front desk was very open with the fact that she'd been called in on her day off two days in a row. She also let me know she didn't know what to do when we checked out. She had me write my name down to make sure I didn't get charged the deposit, but I still got charged. Also, the beds and pillows were not comfy at all.

Fair stay.

Liked: Location is good. Close to lots of things along the Ohio River and fast food places around.
Disliked: The smell-like smoke even though it was a non smoking room. Could have been cleaner on the bedspread.