Extended Stay America Select Suites - Charlotte - Northlake

Bad

Hot room but decent stay.

Liked: Staff was friendly and accommodating
Disliked: My ac didn't work so room was hot

Exceptional

Very underwhelming.

Liked: There were only two positives: the location was perfect for what I needed, and the shower head was excellent—strong and high-pressure, just how I like it
Disliked: I hope I never have to stay at a place like this again. I booked through Booking.com and was quoted $429, but when I arrived, I was told the price was $495. After about 30 minutes of back-and-forth, the front desk finally got it corrected, saying the booking system wasn't updated. The lobby smelled strongly of weed, and the overall feel of the hotel reminded me of the Spirit Airlines of the hotel world—everything had a fee.According to the Extended Stay America website, rooms come with fully stocked kitchens including pots, pans, dishes, utensils, and even a coffee maker. My room had none of these. Instead, there was a sign offering a cookware set for $39.99 and a dinnerware set for $19.99. I had planned to cook during my 6-night stay, so this was a big disappointment.The bathroom came with just one towel and one washcloth—nothing else. If I wanted extra towels, it was $1.75 each, and there were no hand towels provided. Thankfully, I brought paper towels from home. The bed was okay, and the TV worked, though the volume was inconsistent.Overall, the stay was underwhelming. It would do in an emergency, but I wouldn’t recommend it.

Pleasant

Disliked: There were no toiletries, no iron or ironing board. The front desk was closed until 11 or so. When you asked a question, it felt like I was bothering them . Each of the staff had bad attitudes and poor customer service.

No coffee

Liked: The only thing I liked about this hotel was the location!
Disliked: No breakfast as advertised! Keys never worked. No coffee and no ice machines. Staff smoking weed outside with guest... without guest! I have pictures! Dogs off leash... Guests on Drugs TWEAKING OUT in parking lot. I was absolutely disappointed! I didn't want to even write a review because some of the staff were nice. MANAGEMENT...DO BETTER!

I would never stay there...

Liked: nothing
Disliked: Everything

Bad

Very good

Liked: It was close to where I had to go for the weekend
Disliked: It didn’t have an iron or an ironing board.