Extended Stay America Select Suites - Atlanta - Cumberland Mall

Exceptional

Liked: Ok

I did not stay, i...

Liked: Front desk staff was very helpful when the key card did not work for the first room we tried or the second room.The young lady gave me personal attention and fixed the problem.The AC worked very well.
Disliked: Urine smell, trash, dead cockroaches in the stairwell, room smelled of cigarettes and weed. The entire property in general smelled of weed. Stained carpet, stained bedspread, kitchenette and bathroom in general state of disrepair, dirty finger / handprints on door handles and wall switches.

Good

Good

Staff was amazing but the...

Liked: It was close to the stadium and the staff was excellent!
Disliked: It was outdated and didn’t look like the pictures online

I didn't think places this...

Liked: I didn't like anything other than the kind lady at the office.
Disliked: Carpet was stained, floors were sticky. It was so humid inside the room that the floors were damp all day and all night. I couldn't bring myself to take off my shoes. Hot water made a terrible loud sound when I tried to take a shower. Sounded like a jack hammer in the wall the entire shower. The room next to me had a massive barking dog. I've never been in a room with a stronger marijuana smell in my life. I've never smoked a day in my life but had to work a trade show all weekend with my clothing smelling like I was a stoner! :( Counter top had burn marks on it. Stove was like something out of a 1980's camper. Even with all the lights on the room was still dark. Had a crazy lady in the parking lot yelling at somebody. Homeless people just around the corner passed out with their shopping carts. I was only around a mile from the Cobb Center and figured I was in a good part of town. I guess not. Holy Shit was this a bad experience. NEVER AGAIN!

Convenient location; room was clean....

Liked: Clean rooms, the price/room rate and location.
Disliked: Noisy guests; loud water pipes; rusted appliances; carpet needs to be replaced - old infrastructure.

Worst hotel

Liked: Absolutely nothing I walked into the room and ir smelled extremely bad.
Disliked: I did like how they go about checking in after hours its very unsafe and unprofessional.

Need a refund

Disliked: Carpet nasty sink will not stop running the person who checked me in was very rude and they changed my room to a double bed with calling or asking me at check in