Empire Hotel Guest Reviews
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Write a review
Satwant Fri, 8 March 2024
Bad
Jake Wed, 28 February 2024
Bad
Alison25 Sat, 24 February 2024
The worst hotel stay ever
Liked: It was terrible, dirty and nothing in the facilities described in each room was there
Disliked: We had to ask for a tv which didn’t work , no kettle, 1 old towel, tatty and dirty,I find it hard to believe it’s 3 stars photos are not accurate!
Stanly Thu, 8 February 2024
Worst experience ever
Liked: I reached at the booked time.had done the payment in the morning. Tc hen I reached there.i was told the rooms are full neither was I given a refund
Disliked: Pathetic
Paramjit Thu, 1 February 2024
Bad
Liked: Not good
Disliked: Nothing very dirty I can’t stand even 1 minutes
Raqeeb Sun, 28 January 2024
Poor stay
Liked: Cleanliness
Disliked: Dirty no facilities
Kyle Mon, 22 January 2024
Only paid £50 for the...
Liked: Free parking. Friendly staff. Located near Morningside arena
Disliked: Bathroom was dirty. Didn’t have a key for my room, had to leave stuff in friends room when leaving as couldn’t lock room. Load of tools in wardrobe of friends room. Draws full of food and rubbish. No towels, soap or toilet roll provided, had to go ask reception. Drug dealing happening in the foyer. Double bed was just two singles beds pushed together, not even attached so moved apart during the night. No bathmats for when stepping out the shower, could easily slip over.
David Wed, 17 January 2024
You get what you pay...
Liked: The price for my room was very low. In fact, apart from previously staying at a hostel years ago, it's the cheapest room I have ever stayed in. I had a secure room with a key, en suite toilet with a shower. The parking at the hotel was free and the hotel was only a 30 minutes walk to the city centre of Leicester, requiring a walk down a busy artery of the city with lots of shops - not through a dangerous neighbourhood for example.
Disliked: My biggest dislike was that, although there was a TV, it didn't seem to work. It was almost like one of the other guests had a replica remote control and kept randomly changing the channels and volume as a joke - I believe this wasn't the case but the TV simply didn't work. I ended up tolerating it for several hours by just changing it back every time until it got late, around 11, and suddenly the volume went right up. It became very loud and I couldn't turn it down so I just switched it off.Also, I was looking forward to the free WIFI. I asked for the password at the desk. I attempted to connect three times and it wouldn't work so I just gave up and stuck with the crazy television.There was free tea and coffee but there was no kettle. I could have gone back down to the reception and asked but after the WIFI not working, and upon inspection of the cleanliness of the tea spoon and one of the cups, I decided not to bother.I didn't read any of the reviews of the hotel prior to staying and with the TV and WIFI not working, decided to go through them. I can understand why people would walk straight out of the hotel and the worst of the reviews from people who have actually stayed certainly would be similar to my experience. My issue is that; for the money that I paid; what should my expectations be?Due to the tired appearance of the room and the stained walls and floor, the grubby toilet and shower and things not working properly, I didn't even want to pull my sheets back in the bed. This was obviously my choice, but I decided to sleep on top of the bed with my coat on. It was cold and the radiator in the room did not come on all night. In the morning I decided to leave without a shower.Was my experience worth what I paid? I really don't know. I have never stayed in a hotel that was cheaper and better. I am due to return to Leicester in the next few months and have to stay for a week next time.
Jonathan Mon, 15 January 2024
Very poor
Iain Wed, 10 January 2024
DIRE - DON'T BOOK THIS...
Liked: NOTHING - THE GUEST LEFT WITHOUT STAYING
Disliked: THE ROOM, BED LINEN, BATHROOM WAS EXTREMELY UNCLEAN, SERVICE THROUGH BOOKING.COM AND THE HOTEL DIRECT AWFUL - REFUND BEING PROCESSED