Thee Best

Liked: [email protected]&$
Disliked: Nothing

Exceptional

Bad experience by Hilton Hotel!

Liked: Bad experience with my family...
Disliked: It was two days in the hotel and with several problems ... room with dirty bed linen. room with the smell of mold and dust, dirty bathroom in the vase and in the bathtub, very slow wifi, shower not heating ... duplicate charge of the fees I had already paid when booking the booking. Poor experience and no compensation ($) of the hotel for the problems we went through. I didn't expect to go through this hotel experience with the HILTON brand!

Did not meet expectations for...

Liked: Pleasant front desk staff. For this trip which was the first in several months I chose an Embassy Suites property for the hot breakfast which didn?t exist due to covid. Thinking the website should advise travelers the status of the hot breakfast.
Disliked: No hot breakfast. Did not clean the room the first night given a 2 night stay. I was informed I had to request and was delivered towels and trash bags after inquiring.

Needs a serious updating

Liked: Easy check in nice facility overall
Disliked: Needs updated bed headboard serious wear spots from people propping pillows up to watch tv. Shower head works well but only has 2 settings an both are powerful . Was very surprised than an Embassy Suite hotel room doesn?t have any usb charging ports not one almost didn?t bring a wall usb plug didn?t think I would have needed one . Most hotel lamps and some wall plugs have USB ports built in this hotel does not .

Liked: They still do the afternoon reception with 2 drinks/adult per day between 5-6pm.
Disliked: Microwave didn�t work. They immediately replaced, but the 2nd one didn�t work. The 3rd one eventually worked. No more breakfast buffet, but bagel, muffin, yogurt and bottle water.

Very good

Exceptional

Liked: The rooms, the staff at the dinning/bar area. Front desk desk was amazing as well.
Disliked: N/A

Liked: Large room with great layout.
Disliked: No body lotion in the room. Check in staff did not tell us our room type upon room assignment.