Embassy Suites By Hilton Hotel Milpitas-Silicon Valley

I would not stay there...

Liked: My room had a bad smell und the pool was closed the whole afternoon.
Disliked: The breakfast was good

"The hotel provided a relaxing...

Liked: Comfortable rooms, location access to & from freeway’s convenient , pool, gym and free breakfast at hotel .
Disliked: No bedding for sleeper sofa.

Staff interaction with me had...

Liked: I had a issue with one of the female staff who showed me a middle finger while I went down to ask her why she was pretending to not understand my accent. Other than that the amenities held up to the cost of the room
Disliked: I had a issue with one of the female staff who showed me a middle finger while I went down to ask her why she was pretending to not understand my accent. Other than that the amenities held up to the cost of the room

Superb

Stay was excellent,problem was with...

Liked: I liked the staff and hotel. The only problem was Booking.Com.
Disliked: The only problem was that I am getting charged for 2 rooms that same day I had made 2 reservations but canceled one. I saw the charges on my account and thought it would take some time for one to be charged back. As it became closer to the date of check in I emailed Booking.com and whent threw the process AI bot and got no were. I then called the Embassy and they did not see 2 reservations. So I still thought the charges would not apply till after my trip. Then after checking in 30 min later I got a call from the front desk and was asked if my other reservation was going to be used. Then the process got longer. Next day I talked to manager Jamie Espinoza gave me the booking ID#s the confirmed was 4553028563 the one I was looking to cancel was 4908363566. She had said that Booking was not getting charged for the room. So you should not have a problem getting your refund. Have not heard anything back from Booking.com

My daughter had a blast...

Liked: Parking

Good

Exceptional

Checking In not so Welcoming...

Disliked: Lady at check in not friendlyShe didn't acknowledge I was there Not welcoming when approaching the counterI was there looking at herI had to say hello firstMost hotels if not all at check inwill give you a smile and say May I help youDidn't not get that from thisParticular female This was the only problem I hadat this Milpitas Embassy Suites Hotel