Embassy Suites By Hilton Kansas City Plaza Guest Reviews
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|4.3 miles from Kansas City centre|
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MR, Pacific Mon, 15 October 2012
I was disappointed in this hotel - not good value for the money. The room was depressing; the bathroom was tiny; the staff was not helpful - I asked about spare bedding and they were unsure where it was located. The internet is an additional cost. The parking lot is confusing, and no one explains how to use the card. The whole experience was not good.
Liked: Elevator is fast.
Disliked: Older furnishings; staff not helpful.
Becky, Manhattan Sat, 25 August 2012
We loved the 2 hours of free drinks and the nice hot breakfast. Rooms are very spacious and comfortable.
Liked: Spacious room and friendly staff.
Molly C, Hannibal, MO Mon, 9 April 2012
Liked: It was perfect for our stay. A central location within walking distance to The Middle of the Map Fest. Plenty of room (3 big beds) for my family to sleep comfortably. Great breakfast in the morning with lots of variety!
Disliked: A little pricey.
Charles Wed, 5 December 2018
Disliked: Both nights food quality was not very good.
Lori Wed, 5 December 2018
Sandra Mon, 3 December 2018
Jason Sat, 1 December 2018
Will not be staying again
Disliked: My car was broken into on the property and I was told by an employee nothing could be done and dismissed.
Harry Fri, 30 November 2018
Jaquetta Wed, 28 November 2018
Liked: Location, location, location
Disliked: Lobby was a bit noisy. Staff attitudes were hit or miss
Johanne Mon, 26 November 2018
Dwayne Sun, 25 November 2018
Liked: Great breakfast friendly staff
Disliked: The first nite the air didn?t work but there chiller went down and it was fixed the next day
Mark Sat, 24 November 2018
Liked: Mattress and pillows were great!
Happy hour is a wonderful extra!
Love the suite arrangement!
Chris Fri, 23 November 2018
Overpriced, dumpy, and lacking basic...
Liked: Location to Plaza was about the only thing that was good about this destination.
Disliked: Considering this is an Embassy Suites on the Plaza I considered a lot more for the cost. Granted, the nightly price was elevated due to plaza lighting ceremony occurring on this night. This place is a dump. Worn and aged furniture and finishes. It was like a sauna in the halls and common areas and the room AC didn't work. The "Premium King Suite" was a joke. A king bed and a pullout is hardly "premium". Room was generally clean but bathroom wasn't. We checked in at 4:30 and quickly left for the evening due to having dinner plans. When we returned at 10:00 is when we had issue with the air and noticed the overall appearance, cleanliness, and how run-down this place was. We didn't spend the night and left prematurely and found alternative place to stay.