Liked: The staff were nice. The rooms were spacious. The breakfast was really good. Overall a nice experience.
Disliked: Hot water did not work well. It would go cold then warm but not hot.

It's a great location for the Madison Theatre or for sporting events across the river. The complimentary breakfast was great - build your own omelettes!

Liked: All around great.
Disliked: None.

Liked: Very nice; spacious rooms.

It was pleasant and enjoyable

Liked: The location was great and breakfast was as good as could be due to the restrictions in place because of covid
Disliked: Parking was confusing at first but we figured it out.

Very good

Liked: Good location and nice view of Cincinnati!
Disliked: No housekeeping service was ridiculous after 3 days we had to empty our own trash,coffee cups at a 4star hotel. Fresh towels were brought after we asked for them. No pool due to covid,but no decrease in the room rate per night.

It was just wonderful

Liked: The front desk staff provided excellent customer service especially Mrs. Anna, her supervisor, and the Manager. during my stay. The ladies were very kind and happy. My stay was comfortable and excellent.
Disliked: The bar and the pool being closed

Disappointing

Liked: The view from the room was amazing and the room itself was spacious.
Disliked: The room was a little dirty, there was no hot water for any of the showers and the extra blanket for the pull out bed felt like sand paper.

Exceptional

Superb

Liked: Good location, beautiful view, big room, good price
Disliked: Bathtub was visibly dirty with debris in the bottom. I had to clean it so I could take a shower. None of the restaurants/ bars in the hotel were open eventhough it said they were open on the website. The website also said they were serving a continental breakfast but that also did not happen. We were given drink tickets to use during our stay but we were not able to use them because the bar was closed. The clerk at check out was rude. The beds were uncomfortable and the pillows were flat.

Nice room with a great...

Liked: Great location.
Disliked: No hot breakfast. No Pool or Health/Workout Area Available.

Dirty

Liked: We had problems with unclean room and the managers were very helpful. The view was beautiful.
Disliked: Over time the hotel is going downhill. Needs updated. Broken rail in elevator, it was obvious things just needed repair and updated. Our first room the sheets weren't changed, hair and dirt on sheets, moved to room#2 the sheets weren't changed and there was what looked like blood on sheets. Kind of grossed us out. They sent someone to change sheets but we had to change them ourselves. Wasn't happy about that. Sheets layed in hall all night. The managers did do their best to help make it right.

avoid this place.

Liked: Nothing, it was a really bad hotel.
Disliked: Hard to get in and out of, very confusing lobby/parking Noisy atrium. Some guest were partying late into the night Staff was rude to us in terms of drink tokens. Room smelled bad/ not ventilation. Uncomfortable bed/linens. Amenities were minimal. Price was high. Saw Bug Extermination van outside. Few People wore masks.