Embassy Suites by Hilton Cincinnati RiverCenter Guest Reviews
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0.4 miles from Covington centre |
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Micah, Millersburg Mon, 28 November 2016
Liked: The staff were nice. The rooms were spacious. The breakfast was really good. Overall a nice experience.
Disliked: Hot water did not work well. It would go cold then warm but not hot.
Gary, Sandy Hook, visiting Madison Theater Tue, 13 October 2015
It's a great location for the Madison Theatre or for sporting events across the river. The complimentary breakfast was great - build your own omelettes!
Liked: All around great.
Disliked: None.
Tonya, Peoria Wed, 5 September 2012
Liked: Very nice; spacious rooms.
Eloise Sat, 9 March 2024
Overall was nice
Liked: The pool area restroom was filthy.
Disliked: Could have had better cleanliness in the pool area in general.
Dewey Tue, 5 March 2024
Exceptional
Liked: Staff at restaurant were excellent.
Demetria Sun, 25 February 2024
Exceptional
Alexander Mon, 19 February 2024
Bad
Disliked: This was by far the worst experience that I have ever had at any hotel. My Wife and I were planning to come to Cincinnati for a Valentines weekend and decided to stay at Embassy Suites Riverfront, as I had fond memories of staying at these hotels (different locations) when I was a child. Immediately as we entered our room there was a huge dead cockroach on our floor. I was baffled, thankfully the lady at the desk was helpful and gave us another room. We woke up the next morning to find that they charged us the full price of another room, which is NOT a small fee. We were told they were unable to reimburse us until a manager showed up two days later, so we were out of luck for our plans that night. We woke up the next morning and they charged the same amount AGAIN! I couldn’t believe it, we will never stay at one of these hotels again, and will tell everyone we know not to as well. (We also found cockroaches in our second room in the refrigerator, please do not go to this establishment.)
Bozena Sat, 17 February 2024
Exceptional
Bozena Sat, 17 February 2024
Exceptional
Domonique Fri, 16 February 2024
Worst EMBASSY SUITES Stay...
Disliked: Staff was rude and unprofessional.... It was tolerated by management... I've stayed at several Embassy suites. This location was horrible. Customer service isn't customer service anymore. Breakfast was bland... The hotel needs to be updated .. Tubs were rusted and old. Rooms smelled like mold.... The towels and washcloths were
Dianna Mon, 12 February 2024
Pleasant
Liked: The rooms need some updates. Leather worn off chairs, couch worn, carpet old .
Jennifer Sat, 3 February 2024
It’s was ok
Liked: Close to stadium
Disliked: Room smelled like cat urine Tub wouldn’t drain Remote quick working Staff not very informative
Mark Fri, 2 February 2024
Exceptional