Name: Embassy Suites by Hilton Cincinnati RiverCenter
Address: 10 E Rivercenter Boulevard, Covington, KY
Telephone: (888) 420-1655

Liked: The staff were nice. The rooms were spacious. The breakfast was really good. Overall a nice experience.
Disliked: Hot water did not work well. It would go cold then warm but not hot.

It's a great location for the Madison Theatre or for sporting events across the river. The complimentary breakfast was great - build your own omelettes!

Liked: All around great.
Disliked: None.

Liked: Very nice; spacious rooms.

Exceptional

Liked: Richard the food / kitchen manager was amazing! Pleasant and professional. He helped us out!!!!

Superb

Liked: I liked that I could have my dog with me and I loved the size of the rooms. I only wished I could stay longer! It was a quick stay, but a good experience in general. The late night front desk folks were very helpful and courteous.
Disliked: I self-parked (opted out of valet) because I had my dog with me as well as three bags, and I wanted to be able to do things on my time. They were very sweet and guided me to where to self-park under the building, however I did have to pay for parking when I left, $12 for maybe 8 hours of parking (I asked the front desk if they validate, and she said no). Parking should have been free.

The convenience to walk to...

Liked: The king size bed was nice, and having 2 separate rooms with televisions were nice
Disliked: The fact that when you took a shower the tub didn't drain. We would have at least ankle deep water when we finished and it would take an hour to drain.

Great view of river and...

Liked: Good view over the river, large rooms, comfortable beds
Disliked: It’s a bit dated and there’s nothing nearby, no shops, restaurants etc

Exceptional

Good

Liked: The free drink vouchers!
Disliked: The AC didn’t work well, parking garage is confusing, and shower water took forever to get hot

Necessary but overall would not...

Liked: Location, soft pillows, living area space, staff were nice.
Disliked: It was not clean. Bathroom had someone’s hair, hairpin, a spider. Some of the shampoo bottle and hand soap bottle fell off from the wall before I used anything. The time I was here the water had to be shut off from 11-2pm. Necessary repairs I suppose. The AC kept running. It was set to 67 and room temp was always 71. Difficult to stay in sometimes because of the humidity/heat outside. Bed comfort was not the best.Disappointing for a four star hotel. The quality and standard was just not there.