Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa Guest Reviews
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7.6 miles from Concord centre |
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Erin, Charleston, SC Wed, 1 October 2014
Took my girls to the 1-D concert! The hotel had all the amenities needed for us moms. They even offered a shuttle service, so we never had to leave the hotel. Would go back there in a heartbeat!
Liked: Great hotel and friendly staff!
Deborah Q, Wagener SC, visiting PNC Music Pavilion Tue, 30 September 2014
The only complaint I would have is the hotel would not honor my AARP membership for a room discount because I booked online instead of calling directly to the hotel itself. That was a little disappointing. I'll call next time, even though it was easy to book online. Maybe that's something that could be corrected. Thanks!
Liked: Beautiful hotel, great rooms and amenities!
Clifton, visiting PNC Music Pavilion Wed, 30 July 2014
Friendly and knowledgeable staff. Room in excellent condition. Excellent amenities. Would definitely stay there again.
Ruthie, Greenwood, SC, visiting PNC Music Pavilion Sun, 14 July 2013
Wonderful room, very good service. Loud music was coming from next door at 12am but the hotel staff was apologetic and quick to respond. Definitely would stay here again!
Julian Tue, 30 April 2024
The facilities are excellent. The...
Liked: This is an all around great property for business or leisure.
Disliked: I did not like having to pay for parking when the hotel owns acreage of parking, that mostly goes unused.
Scott Mon, 29 April 2024
The main maintenance man was...
Liked: Location is the best for zMAX or Charlotte Motor Speedway
Jennifer Mon, 29 April 2024
Exceptional
Walter Fri, 26 April 2024
Very good
Kim Thu, 25 April 2024
Exceptional
Shatierney Mon, 22 April 2024
Fabulous and friendly staff
Liked: Great amenities included at the hotel , free full breakfast bar plus free happy hour
Disliked: Nothing at all everything was great
Cheryl Mon, 22 April 2024
Exceptional
Verified Hotel Guest Tue, 16 April 2024
Liked: This is my home away from home
Christian Fri, 12 April 2024
Exceptional
Tia Wed, 10 April 2024
Going through the motions.
Liked: The stay was a great location. I always enjoy the spa. The room was clean and fresh smelling and very bright! The kids had a GREAT time swimming in the afternoons at the indoor pool. The staff is clearly stressed, but doing the best they can an helping one guest at a time. I appreciate everything they do! From bringing extra towels and hand clothes for my crew to showing me where the extra blanket was (already in my room!...LOL). I have visited this location several times and will continue to come back!
Disliked: I have noticed some quality issues since beginning to travel again after COVID. I realize that staffing is short and finding competent, qualified people to do important work such as upkeeping a hotel is difficult. I would say it is more than a structural quality problem. Walking into the hotel, I can feel the shift in atmosphere and happiness of the staff from even a year ago! Employees don't seem happy to be there right now and it makes me wonder what is going on in the background. Another thing that has changed is that parking at the hotel now costs $8/night. This is something that used to be included in the stay. This will make me re-think staying in the future, but I will continue to visit the spa. We also did not have a great experience with the food at breakfast or restaurant in-house. Everything was very bland and, unless you got a fresh-made omelette - cold. Maybe it was just a bad, short staffed kind of weekend, but my last couple of stays, it seems like they are just going through the motions there.