Exceptional

Liked: Cleanliness as well as the customer service

Good

excellent

Liked: everything
Disliked: the heat wasn’t working but the plush comforter kept me warm

Hotel lovely, avoid restaurant

Liked: The room was lovely and spotless clean.. checking in and checking out was easy and the staff were lovely. The bar man was nice also..
Disliked: The restaurant was advertised to stay open until 10 but we were told at check in we could order up until 9.30. When we went to order at 9.15 the girl in the restaurant was so rude and was very loud (shouting) at us and two other groups of people saying we are closed ye are not getting food. Explained what reception told us and she replied "take it up with the manager". The chef and a male staff member took over and eventually agreed to make us food.. When the food came the burgers were burnt.

Very good

In general it was a...

Liked: Nice, clean, location.
Disliked: daily housekeeping not available. had requested for housekeeping a day in advance as instructed during check in but no one attended. no full time restaurant which can be difficult on guests who check in after long flights.

Exceptional

Room was overpriced but just...

Liked: Location was ok
Disliked: Reception staff not vet friendly.Food was worst we have had for several years of travelling. Pizza was cold and tasteless, steak was overdone. Pub chips with steak were actually a packet of crisps. Who eats crisps with steak?

Superb