Very good

Liked: Location, staff..
Disliked: Long lines at breakfast, wait time for elevator too long.

Superb

Exceptional

NY exploring

Liked: Friendly and helpful staff. Great location for ESB and Times Square.
Disliked: Breakfast selection and seating availability was a bit hit and miss. Sofa bed suitable fir 1 person only

Overall experience good, excellent location!

Liked: Overall experience was really good. The hotel has a perfect location, really close to many Manhattan atractions. Breakfast was nice and the reception staff really friendly. Hotel is easily reachable by train, tube or taxi (flat rate) from JFK. Room was bit small for 3 adults, but honestly enough for us, as we spent most of the day outside. Loved the rooftop bar and open air cinema!!! Bookin.com price vs. quality was really good!Will come back for sure!!!
Disliked: The additional bed for 3rd person is a slight misunderstanding (not comfy at all, bit short for 1.75 meters high person, wasn't cleaned even once during 9 days of stay).The cleaning service in a 4-star hotel should be better in my opinion. Basically every day we had to go to reception to ask to get the missing towels, any toilet paper, bed sheets. For our 9-day stay we had to remind each day that there are 3 people staying in the room (best scenario we would get 2 new towels, instead of zero). Wouldn't be such a big deal, but each time at the reception there were more people with similar issues, which tells me this is frequent (why not addressed and mitigated?????).

Good

Nice location not very good...

Liked: It was very close to times Square
Disliked: Had to have the hotel fix the a/c everyday and didn't offer to move us.

Great location, perks need attention

Liked: location excellent
Disliked: wi-fi shocking. Free drinks and snacks poor. only allowed 2 drinks, don?t expect a choice, and food not appealing.

Superb