Embassy Suites by Hilton Cincinnati RiverCenter

Liked: The staff were nice. The rooms were spacious. The breakfast was really good. Overall a nice experience.
Disliked: Hot water did not work well. It would go cold then warm but not hot.

It's a great location for the Madison Theatre or for sporting events across the river. The complimentary breakfast was great - build your own omelettes!

Liked: All around great.
Disliked: None.

Liked: Very nice; spacious rooms.

Exceptional

Not completely satisfied

Liked: Location
Disliked: The property was old and out dated. Staff was “ok” not overly helpful. The room was very dirty and smelled like a wet rag.

Not how I wanted to...

Liked: Well the shower head was facing outward so when I turned on the water it sprayed me and all over the floor and it wouldn't turn so I had to take a shower while water sprayed all over the floor. Then I had to use the towels to get up the water so I contacted the front desk for new towels and even explained why and NEVER got the towels. The sink was dirty and this was a stay for my 60th birthday! What a disappointment!
Disliked: I liked the breakfast!

Just really wish I had...

Liked: The breakfast is worth the extra money for the room if that’s something that is important to you. It is a full buffet style breakfast. My husband was super impressed with the made to order omelets, my daughter in law doesn’t eat pork-and it made her feel so welcome that they had both pork & turkey bacon & sausage on the buffet. She was just so happy to eat meat. It is the little things that make you feel like you belong and matter as a guest. Parking was super easy, location is great. If you don’t have a car there is a Cincy Trolly in the area.
Disliked: Nothing-no complaints. The only problem we had as the beds are super comfy and high. My father has Parkinson’s and I didn’t realize he had trouble getting into tall beds-due to loss of mobility in his arms. My mother is older and she had trouble getting into one too. My dad rolled off and got hurt, but that is not the hotels fault. So not sure if the hotel can take requests for stools for shorter or older people..I never thought about it. So if you have some challenges like this-as my parents do, or special needs person, or shorter etc-you may want to ask about how they can accommodate.

It was a good stay...

Liked: Proximity to town
Disliked: Rooms could be better

Nice hotel - understaffed at...

Liked: The breakfast was good. I would like to commend the lady cooking in the kitchen. I didn't catch her name but she was awesome!! I love the location.
Disliked: The biggest issue I have was they were vastly understaffed. This caused many problems - areas not as clean as they should be, hard to get help with problems such as towels for the pool and room, waiting a long time for questions about procedures to be answered, and we had to check in late because our room wasn't ready. Some of the staff in the breakfast area were rude and unfriendly. Lastly, and this might just be me, the lighting in the room was inadequate. Even with all the lights on the room was shadowy and fairly dark. I also didn't like searching around to find the switches for the lights.

Disappointed

Liked: Social hour, pretty lobby, good views, breakfast
Disliked: Room carpet was missing a chunk, our room smelled & we asked twice for a deodorizer & eventually got help after midnight (couldn't switch rooms bc they were booked), A/C was broken. Overall paid too much for a crappy room

Superb

Exceptional