Name: Embassy Suites by Hilton Cincinnati RiverCenter
Address: 10 E Rivercenter Boulevard, Covington, KY
Telephone: (888) 420-1655

Liked: The staff were nice. The rooms were spacious. The breakfast was really good. Overall a nice experience.
Disliked: Hot water did not work well. It would go cold then warm but not hot.

It's a great location for the Madison Theatre or for sporting events across the river. The complimentary breakfast was great - build your own omelettes!

Liked: All around great.
Disliked: None.

Liked: Very nice; spacious rooms.

The convenience to walk to...

Liked: The king size bed was nice, and having 2 separate rooms with televisions were nice
Disliked: The fact that when you took a shower the tub didn't drain. We would have at least ankle deep water when we finished and it would take an hour to drain.

Great view of river and...

Liked: Good view over the river, large rooms, comfortable beds
Disliked: It’s a bit dated and there’s nothing nearby, no shops, restaurants etc

Exceptional

Good

Liked: The free drink vouchers!
Disliked: The AC didn’t work well, parking garage is confusing, and shower water took forever to get hot

Necessary but overall would not...

Liked: Location, soft pillows, living area space, staff were nice.
Disliked: It was not clean. Bathroom had someone’s hair, hairpin, a spider. Some of the shampoo bottle and hand soap bottle fell off from the wall before I used anything. The time I was here the water had to be shut off from 11-2pm. Necessary repairs I suppose. The AC kept running. It was set to 67 and room temp was always 71. Difficult to stay in sometimes because of the humidity/heat outside. Bed comfort was not the best.Disappointing for a four star hotel. The quality and standard was just not there.

I enjoyed the stay with...

Liked: The location and price.
Disliked: Need updated furniture.

Exceptional

Not completely satisfied

Liked: Location
Disliked: The property was old and out dated. Staff was “ok” not overly helpful. The room was very dirty and smelled like a wet rag.

Not how I wanted to...

Liked: Well the shower head was facing outward so when I turned on the water it sprayed me and all over the floor and it wouldn't turn so I had to take a shower while water sprayed all over the floor. Then I had to use the towels to get up the water so I contacted the front desk for new towels and even explained why and NEVER got the towels. The sink was dirty and this was a stay for my 60th birthday! What a disappointment!
Disliked: I liked the breakfast!

Just really wish I had...

Liked: The breakfast is worth the extra money for the room if that’s something that is important to you. It is a full buffet style breakfast. My husband was super impressed with the made to order omelets, my daughter in law doesn’t eat pork-and it made her feel so welcome that they had both pork & turkey bacon & sausage on the buffet. She was just so happy to eat meat. It is the little things that make you feel like you belong and matter as a guest. Parking was super easy, location is great. If you don’t have a car there is a Cincy Trolly in the area.
Disliked: Nothing-no complaints. The only problem we had as the beds are super comfy and high. My father has Parkinson’s and I didn’t realize he had trouble getting into tall beds-due to loss of mobility in his arms. My mother is older and she had trouble getting into one too. My dad rolled off and got hurt, but that is not the hotels fault. So not sure if the hotel can take requests for stools for shorter or older people..I never thought about it. So if you have some challenges like this-as my parents do, or special needs person, or shorter etc-you may want to ask about how they can accommodate.