Ely Hotel by Greene King Inns

Mixed.

Liked: Easy to park, well stocked and priced bar, good outside area, nice tea making facility in room, very friendly and helpful receptionist, room easy to reach - room quiet and reasonable size. Clean. Meals were good value although imho lacked a little quality - but portion size was good. Good choice of breakfast options - including vegetarian.
Disliked: One vegetarian option on the main dinner menu - actually might have been two, a plant burger and mushrooms covered in pastry. Need more imagination and healthy options.The lead front of house on Sunday was not customer-centric. Having ordered the pork I asked him 20 seconds later whether I could change to the turkey - “nope, I’ve just sent it through!”. Really? Same guy closed the bar bang on time, did not allow us our 10 minutes drinking up time; and told us we could not sit outside but had to go to our room with our drinks. Really?In the room the toilet seat was hanging off the hinges and the shower curtain rail was not secured - falling as soon as the curtain was touched.No airconditioning.

Exceptional

Great location and absolutely perfect...

Liked: Great room - Very clean - Welcoming feel with a personalized card
Disliked: No aircon but knew that before travelled

Very comfortable overnight stay- will...

Liked: Well appointed country hotel with good facilities and very friendly and helpful staff.
Disliked: Nothing

Exceptional

Lovely rooms and nice bar...

Liked: Always a lovely stay. Romeo and Hollie are also excellent in the adjoining pub. Professional, friendly, well presented.
Disliked: Lovely rooms. Perfect location for me.

Very good

Liked: Liked the decor of room and restaurant.
Disliked: The mattress was too soft and pillows were too hard. In the restaurant service was quite slow. All the specials, were off by 7pm, and second choice on the menu was off.

Very good

Passable. But not great.

Liked: Just refurbished - up to date mostly - location. Price. Room was nice and big
Disliked: Breakfast was horrendous. Lock didn’t work properly so had to out iron against door to be sure. Was on the ground floor as a solo female traveller and no air conditioning but couldn’t open windows over night for safety.