Element Times Square West Guest Reviews
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|1.4 miles from New York City centre|
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Beverly, Grand Prairie, visiting BB King Blues Club New York Tue, 24 October 2017
Very nice, comfortable place.
Keith, Martin, visiting Majestic Theatre on Broadway Sat, 8 July 2017
Great location for the price will stay here again on our next visit. Room was clean and staff was very helpful.
Liked: Bed was very comfortable.
Ada, Bristol, CT Sat, 21 July 2012
Liked: Staff very helpful and polite. Will stay again next visit to NYC.
Ervin Fri, 11 June 2021
Good value for the money.
Liked: Everybody was friendly. Check-in checkout was a breeze. Accessing the building was a breeze. Being able to grab a beer or wine downstairs and charge it to my room was excellent. Friendly staff put up with my mom being moody. Staff was professional and obviously worked hard.
Disliked: Floor was slightly dirty. Bathroom smelled a little bit like dog. Balcony access was not accessible, but workers were using it one time. There were no bedspreads on the beds when we got there, but they took care of that right away.
Love Wed, 9 June 2021
Liked: Staff was friendly and efficient. The hotel was clean and my room was clean with a very comfy bed and pillows. The AC was ice cold and I loved that the main entrance door was locked at all times. I stayed once before and it was great and it was great this time as well. I will stay again in hopes of them having the drainage problem fixed. If not, I'll be fine because everything else was wonderful.
Disliked: The bathroom sink and shower did not drain properly while using them. While showering, it was very uncomfortable standing in dirty water that should have been draining. The sink had the same issue so I used the kitchen sink to brush my teeth. Once the shower water drained completely, I had to grab paper towel to wipe away the dirt left behind.
Neeraja Tue, 8 June 2021
Disliked: The location, cleanliness, Its very noisy so have to check out early
Anonymous Tue, 8 June 2021
Anonymous Sun, 6 June 2021
Verified Hotel Guest Thu, 3 June 2021
Liked: I liked that the front-desk person was very polite and that the shuttle bus driver took my luggage on and off the shuttle when I arrived and left.
Disliked: I didn't like that the bathroom faucet sprayed water everywhere if turned on fully. I also didn't like that it was very noisy outside with people screaming occasionally on the street.
Niki Thu, 3 June 2021
Liked: The rooms are large and spacious.Staff is friendly.Everything was clean.Location is close to 5th avenue. Close to Bryant Park, that's fantastic! Perfect shower.Fun kitchenette, but crappy coffee machine and noisy fridge next to the bed for sleeping.
Disliked: No coffee for grab&go breakfast. They said to use the coffee machine in the room, but we didn't receive coffee pads for all the days we were staying at the hotel. Also, the little machine in the room is for filter coffee, it does not work at all with senseo coffee pads and honestly, it's tasted horrible. Also, no milk for the coffee. It's not a decent machine at all. An espresso machine down stairs in the lobby would have been a minimum. We ended up spending a fortune on take away coffee outside even though we paid for breakfast included at the hotel. Also, grab&go breakfast is the same every day and pretty unhealthy. No fresh bread, no coffee or tea, no corn flakes or yoghurt, no eggs with some bacon or sausages... You just get a small unfresh muffin everyday, a sugury fruit juice, a dry unhealthy bagel out of the plastic paper and 1 piece of fruit every day. That doesn't cover our expenses for the breakfast included at all. They think that actually is the same for a real and normal breakfast. You better don't pay for breakfast included at this hotel! I asked for a quiet room, but received a family room with a door connected to another room. I could follow the conversations going on in the other room. I ended up having to knock on other room's door several times to ask for quietness during the night. Also, the street is very loud. And even worse, the rooms with kitchenettes have a big fridge. The worste noise comes from that, every 30 minutes a horrible noise from the motor of the fridge wakes you up!!!Location is good in general, very close to so many parts of the city center of manhattan. But the little area there has screeming people in the street. It's a bit dodgy even though it's so close to time square. Not at all a more quiet or safe neighbourhood tbh.
Jasmine Thu, 3 June 2021
Liked: Needs a little cleaning as far as lobby & elevators
Disliked: I arrived early (130pm) check in wasn?t til 3pm. I was allowed to check in early (thankfully). First room I was given it was DIRTY! Second room I was given still DIRTY! Finally the third room it was up to par. I would PROBABLY stay here again.. just maybe!
Luis Wed, 2 June 2021
Disliked: The supervisor threatened to remove my reservation.
Ralph Wed, 2 June 2021
Liked: It was relatively affordable.
Disliked: The walk-in shower was a disaster. Water EVERYWHERE, and no decent drainage. The elevators were ridiculously slow, and the desk in the room was not set up with any sort of power or charging options. Not a good choice for a business traveler. And a sketchy part of town, to boot.