Element New York Times Square West Guest Reviews
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Beverly, Grand Prairie, visiting BB King Blues Club New York
Very nice, comfortable place.
Liked: Clean.
Disliked: Elevators.
Keith, Martin, visiting Majestic Theatre on Broadway
Great location for the price will stay here again on our next visit. Room was clean and staff was very helpful.
Liked: Bed was very comfortable.
Disliked: None.
Ada, Bristol, CT
Liked: Staff very helpful and polite. Will stay again next visit to NYC.
Konrad Sat, 21 June 2025
Good
Liked: Location, easy to find, near Penn station, near metro line
Disliked: There were three elevators, out of which one was not working (we have received an information at the day of arrival), but second was either in service mode or used by staff only. One elevator is not enough, so it was a long waiting in the morning.
Yolanda Sat, 21 June 2025
Incredible.
Liked: Location, cleaningless, kitchenette and full-sized refrigerator, air conditioning, overall comfort. Very modern!.
Disliked: One of the elevators was broken. Need more fresh veggies and fruit (salad) for breakfast. The desk lamp could have an extension arm. Desk has no other ceiling lamp other than the kitchen's.
Anastassiya Sat, 21 June 2025
The room was dirty and...
Liked: location is perfect
Disliked: Broken elevator, dirty in rooms
Sen Fri, 20 June 2025
Good
Liked: Location
Disliked: Some Equipments not function properly.
Hamza Fri, 20 June 2025
I had a great stay...
Sonner Thu, 19 June 2025
Exceptional
Liked: Like wine and cheese ! Happy hour
Disliked: Toilet plugged
Edel Wed, 18 June 2025
Would stay here again
Liked: Big thanks to Jeffrey who took care of us at breakfast every morning, we both required gluten free. If you ask the staff they have gluten free options they will bring out for you. Great location not far from Broadway and Times Square. Handy to have the kitchenette in the room. They stored our luggage as well for a while which was great.
Disliked: If your a light sleeper, the aircon is a bit loud (was too hot to leave it off overnight). We found a cockroach but just the one, didn't see another and the hotel were helpful sending in cleaners. As mentioned in other reviews, the breakfast room is a bit small, but if you wait til about 8am to go down it's easier to get a table.
Andreas Wed, 18 June 2025
Good
Liked: location
Disliked: elevator, sometimes had to wait upto 15 minutes
Anonymous Wed, 18 June 2025
Stayed here before and will...
Zia Wed, 18 June 2025
Exceptional