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Element New York Times Square West eeef
Element New York Times Square West, 311 West 39th Street, New York City, NY| Area: Midtown West - Times Square
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BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
4.2
HOTEL RATING:
VERY GOOD
4.2 out of 5 (1806 Ratings)
1.5 miles from New York City centre
BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
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Hotel Description
Free Wi-Fi a complimentary buffet breakfast and super-comfortable beds make the non-smoking Element New York Times Square West a winner with our guests. This 30-story hotel has 411 rooms all with signature king-size Heavenly Beds kitchenettes that can be stocked with items from the 24-hour gourmet pantry and spa-inspired baths with rainforest showers and big fluffy robes. Bring Rover since he'll be welcomed with his own mini-Heavenly Bed waiting. There's a free daily buffet breakfast and a gym too. Element New York Times Square West is located 17 miles from JFK International Airport and eight miles from LaGuardia International Airport smack dab in the middle of the Theater District and Times Square shops dining and shows. There are plenty of places to hop the subway to anywhere in the city but if you want to hoof it Macy's and the Empire State Building are less than a half-mile away and you can walk to Radio City Music Hall Rockefeller Center and St. Patrick's Cathedral in 10 minutes. Lots of creature comforts - "clean trendy modern" rooms "well-stocked full kitchens" and "fantastic helpful staff" — make Element New York Times Square West a great choice for our guests headed to the area.

Check-in time:15:00 Check-out time:11:00
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1 room
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2 guests
Amenities View More
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
Other Amenities
` Business Center
` Pets Allowed
` Restaurant
` Parking
` Coffee/tea maker
` Refrigerator
` desk
` telephone
` dishwasher
` alarm clock
` Accessible facilities
` Air conditioning individually controlled in room
` ATM/Cash machine
` Baggage hold
` Connecting rooms
` Cribs
` Data port
` DVD player
` Exercise gym
` Fire safety compliant
` Fitness center on-site
` Hairdryer
` Iron
` Meeting rooms
` Multilingual staff
` Non-smoking
` Plates and bowls
` Safe
` Safe deposit box
` Shops and commercial services
` Smoke detectors
` Stove
` TV
` Wake-up calls
` Ergonomic chair
Element New York Times Square West 311 West 39th Street, New York City, NY

Element New York Times Square West Guest Reviews

OVERALL AVERAGE SCORE:
VERY GOOD (4.2 out of 5)

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5

Exceptional - 5.0 out of 5

Ada, Bristol, CT Sat, 21 July 2012

Liked: Staff very helpful and polite. Will stay again next visit to NYC.

4

Very Good - 4.0 out of 5

Verified Hotel Guest Fri, 23 June 2017

Liked: Great room. Comfortable bed. Convenient kitchenette. Breakfast included.
Disliked: Room air conditioning not working properly. Room stayed hot. Hard to get an elevator/slow elevator service.

5

Exceptional - 5.0 out of 5

Ralph Fri, 23 June 2017

Liked: The location was close enough to walk to attractions and the subway was near.The staff was great and the room was straightened every day while we were out. The complimentary breakfast and happy our were excellent.
Disliked: We had no complaints.

2.5

Fair - 2.5 out of 5

Alan Fri, 23 June 2017

Liked: Location and the bathrooms, the bathrooms are wonderful!
Disliked: Its feeling very tired, and its not that old. Lobby feels shabby, rooms feel a little beat up. Elevators are kinda trashed and button lights dont work in some. The breakfast was sad - about as far away from what i would expect when you market healthy...

4

Very Good - 4.0 out of 5

Chuck Fri, 23 June 2017

Liked: Was close to where I had to be. The free breakfast and happy hour were the best of any hotel I have stayed at. Staff was very friendly
Disliked: No draw space to but belongings in. There was a closet but it had no shelves. TV location was horrible should have been directly across from the bed on the wall and that would have allowed for a eating counter and the needed draw space

4.5

Wonderful - 4.5 out of 5

Verified Hotel Guest Fri, 23 June 2017

Liked: Proximity to Port Authority makes it convenient for quick trips to the city.
Disliked: Not the nicest neighborhood.

2

Disappointing - 2.0 out of 5

Verified Hotel Guest Fri, 23 June 2017

Liked: Location Staff
Disliked: The rooms did not appear clean.

1.5

Poor - 1.5 out of 5

Tiffany Fri, 23 June 2017

Disliked: It seemed like a hostel with private rooms.

2.5

Fair - 2.5 out of 5

Paul Sat, 17 June 2017

Disliked: The hotel has a serious elevator problem. When I checked in, they told me one (out of three) was out of order. In fact, a second one proved very unreliable and was frequently out of service. The queues to use the elevators sometimes filled the lobby.

4.8

Exceptional - 4.8 out of 5

Clifford Sat, 17 June 2017

Liked: Better rates
Disliked: Using American express points would be 35000 points which is pretty expensive

3.4

Pleasant - 3.35 out of 5

Sam Sat, 17 June 2017

Liked: I hate to give this place a bad revive but I must. I love their beds. The rooms are clean, comfortable, and well updated. I love the small kitchen and it is really possible to use it completely. The staff as well are really friendly.
Disliked: 1. The photo representations here and on their website are a bold faced lie. The studio rooms are not at all accurate. Not one photo showed a room without a sofa. There was no sofa. There was a line chair. They are the exact same as king rooms but they're sold as more expensive. The elevator situation is beyond bad. Even worse there was no AC in the lobby. So you could wait 15 minutes for an elevator in the heat in summer. Not ok. The staff is so over tasked and under staffed that they can't do simple tasks you ask. I had food delivered. They told me they could not even bring it up to my room as they had nobody. That is 100% not ok. It's a basic service a staff provides at a hotel. It's BASIC. I've stayed here 4 times in a year. No more. I'll pay the extra to go to Homewood around the corner because this time was a collection of annoyances that put me off. Finally I feel the problem here is a management and corporate team who is too cost focused to fix what's wrong with this hotel. If they did it would be a nice place. Your elevators are slow and inefficient and one is constantly broken. Close your hotel for a week to actually get it fixed. Ditto with your lobby AC, ditto with staffing more support staff. Your money grab is obvious and every single person I met in the elevator said the same thing about the place--nice rooms but never ever ever again.

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