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Element New York Times Square West eeef
Element New York Times Square West, 311 West 39th Street, New York City, NY | Area: Madison Square Garden - Convention Area
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BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
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HOTEL RATING: 
VERY GOOD
4 out of 5 (2009 Ratings)
1.4 miles from New York City centre
BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
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Hotel Description
Free Wi-Fi a complimentary buffet breakfast and super-comfortable beds make the non-smoking Element New York Times Square West a winner with our guests. This 30-story hotel has 411 rooms all with signature king-size Heavenly Beds kitchenettes that can be stocked with items from the 24-hour gourmet pantry and spa-inspired baths with rainforest showers and big fluffy robes. Bring Rover since he'll be welcomed with his own mini-Heavenly Bed waiting. There's a free daily buffet breakfast and a gym too. Element New York Times Square West is located 17 miles from JFK International Airport and eight miles from LaGuardia International Airport smack dab in the middle of the Theater District and Times Square shops dining and shows. There are plenty of places to hop the subway to anywhere in the city but if you want to hoof it Macy's and the Empire State Building are less than a half-mile away and you can walk to Radio City Music Hall Rockefeller Center and St. Patrick's Cathedral in 10 minutes.

Check-in time: 15:00   Check-out time: 12:00
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1 room
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2 guests
Amenities View More
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
Other Amenities
` Business Center
` Pets Allowed
` Restaurant
` Meeting/Banquet Facilities
` Parking
` Air Conditioning
` Hair dryer
` ATM/cash machine on site
` fitness center
` interconnecting room(s) available
` telephone
` alarm clock
` Accessible facilities
` Baggage Storage
` Iron
` Non-smoking Rooms
` Safe
` Security
` Translation services
` TV

Element New York Times Square West Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4 out of 5)

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5

Exceptional - 5.0 out of 5

Beverly, Grand Prairie, visiting BB King Blues Club New York Tue, 24 October 2017

Very nice, comfortable place.

Liked: Clean.
Disliked: Elevators.

5

Exceptional - 5.0 out of 5

Keith, Martin, visiting Majestic Theatre on Broadway Sat, 8 July 2017

Great location for the price will stay here again on our next visit. Room was clean and staff was very helpful.

Liked: Bed was very comfortable.
Disliked: None.

5

Exceptional - 5.0 out of 5

Ada, Bristol, CT Sat, 21 July 2012

Liked: Staff very helpful and polite. Will stay again next visit to NYC.

2.3

Disappointing - 2.3 out of 5

Wenyan Sat, 13 October 2018

Disappointing

Disliked: I am waiting for the lift for one hour. And I was hurried for airplane.

4.2

Very Good - 4.15 out of 5

Joann Fri, 12 October 2018

Very good

Liked: It was close to the subway and Times Square. Free breakfast and happy hour were a nice touch.
Disliked: The elevators were constantly inconsistent!

2.5

Fair - 2.5 out of 5

Maryna Fri, 12 October 2018

Passable

3.8

Good - 3.75 out of 5

Kellie Thu, 11 October 2018

Would stay again with good...

Liked: Great location. Nice included breakfast. Coffee available down stairs. Friendly staff.
Disliked: rooms a little small. Breakfast get crazy busy if not early.

2.9

Okay - 2.9 out of 5

Nikki Thu, 11 October 2018

Worth paying the extra ?100...

Liked: Great location
Disliked: Found the staff front desk staff to be really unhelpful we had a leaking air conditioning unit and were advised not to turn this on, there was pools of water in the room. The maid came in on the second day and turned it on and we came back to our luggage destroyed as it had leaked badly. The response from the staff basically was ?tough? and how convenient for their not to be a manager on when requested ford The rooms are very warm and stuffy when this is not on and they refused to move us rooms giving 3 different excuses in 36hours. Eventually got extremely fed up of being down to reception 4 times and calling 3 times within 24hours about issues with the room that I asked the engineer to come look at it and he was able to replace the unit within an hour. Also, booked a king suite and let me just say what I was given was far from a king suite so I would advise anyone not to waste the extra money by booking there. Every time the maid came and changed the sheets they were stained. It?s fairly evident that you are not actually a valued customer once you have paid your stay. The breakfast area was absolutely filthy and extremely small but a good choice if you are not a fussy customer. Front staff have the soft skills but a course in professionalism wouldn?t go astray. To anyone who has booked also be very careful as the door does not close behind you without you having to forcefully bang it in, I don?t know how many doors we passed that the doors were open..

2.9

Okay - 2.9 out of 5

Nmsd13 Thu, 11 October 2018

Nice Hotel, but by far...

Liked: Friendly and helpful staff. Good location.
Disliked: Very poor breakfast. Very small breakfast area and endless queues. Had to have the breakfast sitting in the waiting area on te main entrance. or wherever it was free to sit. There's only three lifts for the all building and it's extremely busy during the peak hours, which means that you might feel forced to use the stairs, and bare in mind that being for example on the 27th floor, it won't be pleasant to use the stairs. This hotel as got 40 floors.

2.7

Fair - 2.7 out of 5

Derek Thu, 11 October 2018

Would not go back

Liked: The staff were fantastic
Disliked: The first room we were given was very small not as advertised, there was only a six in gap between the bed and a radiator on the wall(see photo) which made it very difficult to get into or out of bed without banging my shins,untidy and not very clean,the breakfast scrum was a disgrace, foul and inedible and the coffee was as bad

4.4

Excellent - 4.4 out of 5

Janice Thu, 11 October 2018

We were there for my...

Liked: Breakfasts are good. Bed was ok. Like the small kitchen even though we didn?t use it for much. We were in town for a wedding. Room pretty good size for NY
Disliked: The elevators are a disaster and have been the few other times I?ve stayed there. (Although this time was better)Room could use some sprucing up. Other rooms I stayed in there were nicer. Hard to control the temperature in the room.

4.6

Wonderful - 4.6 out of 5

Maksims Thu, 11 October 2018

Good location, good view, includet

5

Exceptional - 5.0 out of 5

Staci Thu, 11 October 2018

Exceptional

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Element New York Times Square West 311 West 39th Street, New York City, NY