Element New York Times Square West

Very nice, comfortable place.

Liked: Clean.
Disliked: Elevators.

Great location for the price will stay here again on our next visit. Room was clean and staff was very helpful.

Liked: Bed was very comfortable.
Disliked: None.

Liked: Staff very helpful and polite. Will stay again next visit to NYC.

This is our 3rd time...

Liked: It’s proximity to places we want to explore.
Disliked: The non-working elevator

Exceptional

My Element Experience

Liked: Location was greatAlso loved the view from my room
Disliked: The receptionist could have been more welcoming, and no assistance was offered during check-in.Breakfast didn't have many options

Very good location

Liked: Everything
Disliked: Not the case

I would book this Hotel...

Liked: Great location and a handy little kitchenette in the room. We stayed on the 40th floor, and the view was absolutely stunning. Complimentary water is always available, and from Monday to Thursday, free drinks are offered in the afternoon, which is a nice touch. The internet was fast and reliable. You can store your bags at no charge after check-in. We had read several negative reviews about the elevators, as only two out of three were in service, so we knew what to expect. That said, it wasn't nearly as bad or dramatic as some made it seem. The longest we had to wait was 7 minutes—we actually timed it.One evening, I went to buy a beer at the hotel, but the staff didn’t charge me, saying it was due to the 'elevator situation.' It was a small gesture, but I really appreciated it
Disliked: The bed was quite saggy. There was a wide variety of breakfast options, though the quality could be improved—especially the hot food (eggs, sausages, etc.). It was a pity there was no bacon.

Good

Exceptional

It was an emergency stay...

Liked: Room was clean, nice of have a kitchenette though I didn't use it.
Disliked: Did not like the shower or the towels. Room faced street so was pretty noisy. Breakfast did not look appealing

Exceptional

Liked: ROOM