Very nice, comfortable place.

Liked: Clean.
Disliked: Elevators.

Great location for the price will stay here again on our next visit. Room was clean and staff was very helpful.

Liked: Bed was very comfortable.
Disliked: None.

Liked: Staff very helpful and polite. Will stay again next visit to NYC.

Great location, awesome view and...

Liked: The staff was super helpful and nice. Anything we needed they made sure we had it. Thank you!! We had such a great time!
Disliked: Nothing! Everything went great with us!

Exceptional

Liked: Amazing bed! Very comfortable. Big suite! Powerful big shower. The location is close to Times Square and Macy?s.
Disliked: Amazing!

Lovely helpful staff, but below...

Liked: Staff
Disliked: Facilities, elevator, room, bathroom functionality.

Poor

Liked: Location
Disliked: We arrived and they didn?t know what we paid and what we owed. We talked to five different employees during our stay and they all said ?we can?t do anything until the checkout? we paid the balance and the money taken was twice the amount and they said they couldn?t return it until the checkout. It is the day after the checkout of a twelve night stay and we still don?t know if we will take our money back.At the checkout they said they updated their system and said Booking.com would send us the invoice. The only paper they would give us was with 0 balance.After contacting Booking.com and confirming that that doesn?t happen we went back and after half an hour and a threat to call the police they found the whole amount paid and gave us the real receipt of payment. As for the cleanliness of the room we had to request a change of sheets after five nights. And we found out that the only thing they do is make the bed, take the garbage and put new towels. No vacuuming no cleaning the bathroom. And what they were supposed to do was done half(garbage) one day and half(towels) the next.

Exceptional

Disliked: The elevators

Almost perfect.

Liked: The room was amazing, the bed was comfy and location was decent.
Disliked: No ice machines through out, had to go to front desk and given freezer bag with ice, and no business center unless we paid 200 a hour I just needed a quiet place to make a call they told me the breakfast area. If I were to come back for business again I'd choose elsewhere but if just for my leisure I'd stay here.

Superb

Liked: Location and the staff Room was very clean and nice

Exceptional

Good