Element New York Times Square West Guest Reviews
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|1.4 miles from New York City centre|
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Beverly, Grand Prairie, visiting BB King Blues Club New York Tue, 24 October 2017
Very nice, comfortable place.
Keith, Martin, visiting Majestic Theatre on Broadway Sat, 8 July 2017
Great location for the price will stay here again on our next visit. Room was clean and staff was very helpful.
Liked: Bed was very comfortable.
Ada, Bristol, CT Sat, 21 July 2012
Liked: Staff very helpful and polite. Will stay again next visit to NYC.
Wenyan Sat, 13 October 2018
Disliked: I am waiting for the lift for one hour. And I was hurried for airplane.
Joann Fri, 12 October 2018
Liked: It was close to the subway and Times Square. Free breakfast and happy hour were a nice touch.
Disliked: The elevators were constantly inconsistent!
Maryna Fri, 12 October 2018
Kellie Thu, 11 October 2018
Would stay again with good...
Liked: Great location. Nice included breakfast. Coffee available down stairs. Friendly staff.
Disliked: rooms a little small. Breakfast get crazy busy if not early.
Nikki Thu, 11 October 2018
Worth paying the extra ?100...
Liked: Great location
Disliked: Found the staff front desk staff to be really unhelpful we had a leaking air conditioning unit and were advised not to turn this on, there was pools of water in the room. The maid came in on the second day and turned it on and we came back to our luggage destroyed as it had leaked badly. The response from the staff basically was ?tough? and how convenient for their not to be a manager on when requested ford The rooms are very warm and stuffy when this is not on and they refused to move us rooms giving 3 different excuses in 36hours. Eventually got extremely fed up of being down to reception 4 times and calling 3 times within 24hours about issues with the room that I asked the engineer to come look at it and he was able to replace the unit within an hour. Also, booked a king suite and let me just say what I was given was far from a king suite so I would advise anyone not to waste the extra money by booking there. Every time the maid came and changed the sheets they were stained. It?s fairly evident that you are not actually a valued customer once you have paid your stay. The breakfast area was absolutely filthy and extremely small but a good choice if you are not a fussy customer. Front staff have the soft skills but a course in professionalism wouldn?t go astray. To anyone who has booked also be very careful as the door does not close behind you without you having to forcefully bang it in, I don?t know how many doors we passed that the doors were open..
Nmsd13 Thu, 11 October 2018
Nice Hotel, but by far...
Liked: Friendly and helpful staff. Good location.
Disliked: Very poor breakfast. Very small breakfast area and endless queues. Had to have the breakfast sitting in the waiting area on te main entrance. or wherever it was free to sit. There's only three lifts for the all building and it's extremely busy during the peak hours, which means that you might feel forced to use the stairs, and bare in mind that being for example on the 27th floor, it won't be pleasant to use the stairs. This hotel as got 40 floors.
Derek Thu, 11 October 2018
Would not go back
Liked: The staff were fantastic
Disliked: The first room we were given was very small not as advertised, there was only a six in gap between the bed and a radiator on the wall(see photo) which made it very difficult to get into or out of bed without banging my shins,untidy and not very clean,the breakfast scrum was a disgrace, foul and inedible and the coffee was as bad
Janice Thu, 11 October 2018
We were there for my...
Liked: Breakfasts are good. Bed was ok. Like the small kitchen even though we didn?t use it for much. We were in town for a wedding. Room pretty good size for NY
Disliked: The elevators are a disaster and have been the few other times I?ve stayed there. (Although this time was better)Room could use some sprucing up. Other rooms I stayed in there were nicer. Hard to control the temperature in the room.
Maksims Thu, 11 October 2018
Good location, good view, includet
Staci Thu, 11 October 2018