Duke Of Leinster Hotel

The worst London hotel experience...

Disliked: ROOMS & RAT EXPERIENCE:They have rooms in the cellar. - They put you to sleep partly in cellar-rooms.In the first night, we had a rat coming out of the toilet. - horrible !!On the next morning we complained. - They changed us the room and even we told and explained them 3x times, we do not like to sleep again in the cellar-rooms - they put us AGAIN into a cellar room.Only after complaining again they put us into a first floor room.(why: because I explained them, it is not so likely any more a rat is climbing up into the the first floor or higher)BREAKFAST:Some other guests mentioned about delicious English breakfast. - what I could not follow.Yes there is scrambled eggs, fried eggs and hard-boiled eggs. - The color looks very pale. Let's say: white-blondThen there is some baked beans and Vienna sausages and sweet stuff.The quality of groceries used is under average and feels the hotel policy is more on price than on some decent quality.I am sorry it is not the English standard that is normally offered in every pub and of course in hotels.RECEPTION & STAFF:At the reception there is every morning and every evening a different person.In 4 days we did not recognize the same person, so the next one does not know about any history of the guest etc. information system is missing.The apologies by the hotel staff in general had not been very appropriate to the situations happened. - Especially the last one, when I had ask for the invoice, and the invoicing adress had been wrongly stated (filled out by us right on the first day of arrival on their hotel form)The argument she came up with, it's her first working day, she had now been one week on holidays. For this reason she does not know. - such arguments just show the missing training and competence of the employees and of course a missing system, routine, and a missing cross-check by supervisors or business owner.Sorry!

Disappointing

Very good

Liked: Location, good value for money.
Disliked: Breakfast.

Superb

ONLY stay here if it's...

Liked: The location, and price
Disliked: The room was in the Basement, which they called the "1st" floor" and was right next to the dining hall, and also facing the street. So I was woken up every morning at 6am to the clanging of the kitchen staff making what was an absolutely horrible breakfast, as everything was cheap, low quality, and could've been purchased from Walmart. DO NOT opt for the $17 breakfast option. The beds were far too stiff for my liking, and the pillows were so thin, my neck and back were screwed up for the whole trip during and after my stay. The carpets were sticky and gross and I bet had never been shampooed, and because the room was also facing the street, was also woken up at night by road noise and loud drunk people.

Overpriced and staff were rude...

Liked: Good location for us
Disliked: Telling staff we'd be there at 10pm and having to wait 15 min with 4 tired children to check in. Room was roasting hot as air con hadn't been turned on. Bathroom sink was blocked too.

Superb

Liked: The location is amazing, close to Paddington station and. Hyde Park. The room was clean. The bed was comfortable. People complaining about the room size forget they are in London and are expecting the 4 seasons on a budget price. It is a budget hotel and offers budget services. I thoroughly enjoyed my stay. Very friendly staff.
Disliked: The shower is a little bit small. Other than that. The hotel was great.

Good

Liked: Friendly, helpful staff. Location was good.
Disliked: Problem with regulation of water temperature in bathroom. Water was scalding and made showering difficult. Room was very tight on space.

Exceptional