DoubleTree Suites by Hilton Detroit Downtown - Fort Shelby Guest Reviews
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|1.7 miles from Detroit centre|
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Tony, Roscoe, visiting Riverside Station Detroit Sun, 22 March 2015
The staff in general was very friendly and helpful.
Liked: Room size was great and had a very comfortable bed. The shuttle driver went out of his way to show us some of the historic sites and pointed out some places to eat.
Disliked: The breakfast cost was a little high for what you get.
Suretee L, Flint Michigan, visiting Detroit Princess Mon, 2 June 2014
Liked: The hotel was very clean the staff was excellent - I would recommend.
Disliked: I was charged twice for parking.
Ryan, Kalamazoo, visiting The Fillmore Detroit Mon, 10 February 2014
Overall, a good trip. The bathrooms are just missing a few details. But I would still stay here again next time I come to town.
Liked: Lovely people. Awesome bar, and really good room service food. Very comfortable bed, and furniture. Very spacious room.
Disliked: No light in the shower made it very dark. No shelf spots in the shower for soap/shampoo. No exhaust fan in bathroom.
Farr, Detroit, visiting Music Hall Center Detroit Mon, 18 November 2013
Everyone was so helpful and the room was nice. The valet people were so helpful. Great place and will return.
Liked: The staff was amazing.
Roy Tue, 13 April 2021
Liked: We liked the size of our suite. The amenities were terribly skimpy for the price paid for the room. We had one small bar of soap. The living room was arranged in such a way that the large screen TV was placed in front of the huge window to the room, totally blocking view and any light, the bedroom was the same way, the was wall paper missing from the wall in the living room and the fridge and microwave were not in cabinetry but just sitting out as you came in the room. The Lady at the front desk made us feel like we were a problem, not congenial at all. When one is paying over 200.00 a night one would think there to be room service, an open restaurant for a breakfast. I called for some coffee packets and cream to be brought to our room, I was told you can pick those up in the lobby, which I did. The next morning after reading the Hotel info in our room that there was a restaurant the would be open from 6:30 to 11 am for breakfast. we went to the restaurant at a little after 8 am the morning of the 12th of April 2021 and it was closed. We inquired as to why it was closed, they said because of covid ( we I believe the restaurant was large enough to accommodate the few clients that might have eating there. We were directed to the little kiosk in the lobby where it cost us 17.47 for a bagel a yogurt and 2 lg. coffees. Quite outrageous....I did give the young lady a 4.00 tip as she was very kind and helpful and waited on us. I do feel that when you are asked to pay $200.00 + dollars a night for a place to stay, You should never feel like like you are an inconvenient. We ate our dinner in the bar the evening of the 11th and the meal was very good and the fellow that waited on us was pleasant. The next morning the the staff at the front desk were more cordial than the night before. We paid 27.00 to have a safer parking space, when actually the parking is open to all and not at all secure and situated on a lot kaddy corner to the hotel.
Disliked: The furniture in the rooms could be laid out better, so that the big screen tv's back up to walls and not sitting in the windows. have the appliances in cabinetry to look finished. People spending 200.00 + a night want something better from a Hilton than this.
Sagnet Thu, 8 April 2021
Disliked: No complementary breakfast and no pool for kids
Nnamudi Mon, 5 April 2021
Just Ok not WOW
Liked: The room was good but did get the choice room but paid more, location is ok, bed was small
Disliked: Room Services, and complimentary!
Jessica Sat, 3 April 2021
Stevan Thu, 1 April 2021
Christina Mon, 29 March 2021
Liked: The staff was great!
Avelardo Sat, 27 March 2021
Roxanne Thu, 25 March 2021
Melody Mon, 22 March 2021
Disliked: The bath tub,sink and tables were dirty. It was a old coffee packet in the coffee maker and no coffee sugar or stirrer refilled in room to drink in the morning. House keeping came in my room when the do not disturb sign was on door.
Kai Sun, 21 March 2021