DoubleTree by Hilton Hotel New York City - Chelsea Guest Reviews
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Write a review
Anonymous Sat, 28 June 2025
Pleasant
Liked: Location
Disliked: The lift situation is terrible, waited 10 minutes some days for a lift. And the air temperature in the lift area is ridiculous.
Kim Sat, 28 June 2025
Passable
Liked: The location was good near Penn station and train. The staff at front desk were friendly
Disliked: The elevator was slow, took stairs a few times. We were us shape so not a big deal. The rooms are small just big enough for 2 full beds 1 night stand. The hotel could use a refresh with some updates.
Wendy Fri, 27 June 2025
Superb
Tara-louise Thu, 26 June 2025
Perfect location to explore NYC!
Liked: Beds extremely comfortable, shower pressure excellent. Aircon in room very good. Fridge and safe in the room. Complimentary water in reception. We couldn’t believe how lucky we were to have found this place for a great price!
Disliked: Nothing
Mert Thu, 26 June 2025
Poor
Opalyne Wed, 25 June 2025
Poor
Liked: location
Disliked: Room and view, no such thing as a decent viewThe lobby doesn't look like a hotel lobby. Definitely not worth the value.
Jean Tue, 24 June 2025
Very good
German Tue, 24 June 2025
Superb
Daniel Tue, 24 June 2025
Good
Liked: location was great and the room was fine for what we needed it for the staff where friendly and had a good time I will definitely come back to NY one day again
Disliked: Nothing it was fine
Roger Mon, 23 June 2025
Satisfactory but frustrating with only...
Liked: Only 1 lift working during the stay, so with height of hotel and number of rooms there were delays and queues for the lift.Staff did not service the room, only thing they did was to drop off 2 bottles of water (chargeable after the 1st 2). Room was booked for 3 people and 2 bottles?Rooms very compact, but comfortable.
Disliked: Great location near Penn Station.Polite staff at reception on check in.Beds very comfortable.