DoubleTree by Hilton New York Downtown Guest Reviews
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4.1 miles from New York City centre |
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Loney, Maplewood, visiting Sunset Terrace at Chelsea Piers Wed, 19 June 2013
I would come back again but book a bigger room.
Liked: Clean room and very comfortable bed.
Disliked: Room is very small; no room for an additional chair beyond the desk chair.
Katarina Sat, 16 March 2024
Very good
Liked: Hotel has a good position, there is a subway station right across the street. They have good system for luggage storing. We had two rooms which were connected by the door- this can be advantage, if you are traveling with kids or friends.
Disliked: As many reviews already said, there are only 2 elevators- in reality 3 elevators (one is probably more used for operational purposes) and there is 44 floors, so in high season this could be frustrating, waiting for elevator 10+ minutes. They have automatic light in the bathroom, during the day, it's ok, but during the night when you need to use the toilette and the light is still turning.. this can be quite annoying
Quintina Fri, 15 March 2024
Exceptional
Kieran Fri, 15 March 2024
A disappointment.
Liked: Nice location.
Disliked: We were gaslit by a handyman saying the TV (that was falling off its hinges) was 'meant to be like that'. We moved rooms, but the staff forgot to send cleaners to ours. We had to remind them. The duvet was full of holes, and feathers / dust kept coming out until we told them to replace it. The lifts are extremely slow, with only 3 available.
Kieran Fri, 15 March 2024
A classic hotel experience
Liked: Good location, and a comfortable room. Good amount of TV channels, and if you are Hilton Honors you get free water and cookies.
Disliked: Only 3 lifts means it can be almost a 10 to 15 minute wait to just go up or down. The handymen are rude and gaslighters (they said nothing was wrong with our TV when it was literally hanging off its hinges.
Agata Thu, 14 March 2024
1st time in NY
Liked: Very comfortable bed, good location.
Disliked: Not what I expected from Hilton Doubletree. Air conditioning units outside making so much noise. I didn’t understand about the large deposits but it looks like this’s normal in States.
Elson Wed, 13 March 2024
Good
Keys Wed, 13 March 2024
Nice, but I wouldn’t return
Liked: The property is in a nice neighbourhood
Disliked: The elevators took FOREVER to come to the floor, which made it discouraging to leave and come back as much as we would’ve liked to. That is a huge turn offSecondly, most of the concierge was really nice and friendly, however one of them was very short with me when I was just trying to ask a simple question about check-out. You shouldn’t make people feel like they are bothering you if you just have a question.
Elizabeth Wed, 13 March 2024
Exceptional
Krystal Wed, 13 March 2024
This location is close to...
Liked: I love the location of the property. Overall was very clean. The space was pretty small or a family, but we made it work. our room was on floor 38 which gave a pretty nice view.
Disliked: When we needed to use the elevator, it was a little bit of an issue, but the wait time wasn’t as long as I heard others complain about. For me, that would be the only complaint for a building that has over 40 floors they need more elevators.
Zhengxing Wed, 13 March 2024
good
Liked: Location
Disliked: Elevator