DoubleTree By Hilton Hotel San Antonio Downtown

Exceptional

Liked: room
Disliked: the extra charge for parking

Very nice!

Liked: The staff was very nice. The hotel was in a good location and the rooms were very clean.

Superb

Very good

Nice hotel overall just need...

Liked: Location was great
Disliked: Had to cancel my reservation & find another hotel after seeing two roaches in our room

Negative experience.

Liked: Shuttle available
Disliked: Upon arrival, I waited in line to check in. When I got to the counter, the lady told me to go to another line. The shower had no pressure, tub drained VERY slowly, and there was mold around the tub. The beds were terrible! Springs poked me all night long and we both woke up with back pain from the beds. The pillows were good though. The website says “breakfast available” but it’s actually $20 per person. Parking is $30+tax. The entire floor reeked of marijuana.

The hotel met our needs...

Liked: The convenience to downtown locations. We were able to walk to certain places.

Exceptional

Too expensive, my hard earned...

Liked: Clean, wasn’t noisy.
Disliked: Expensive, stayed at the Double Tree by Hilton in Corpus Christi TX parking was half of what your San Antonio cost. Called front desk about complimentary water cooler, I was told “Sorry we don’t have that” I found one near the exit door leading to parking garage. I was not about to pay $2 for a bottle of water. Paying over two hundred dollars a night should be able to get a clean drop of water to drink at the very least without having to sign up for honors perks, of which when I called wasn’t offered to do that. Thanks for the free cup of coffee I guess.