DoubleTree By Hilton Pittsburgh-Green Tree

Because the GPS address shows up as the "old one" we ended up being late to our concert. The front desk guy was at least able to give good directions. If you know this is a problem, it should be fixed for the amount of $ we paid.

Liked: Yummy cookies.
Disliked: GPS is wrong. Very hard to find.

Very good

Relaxing

Liked: Friendly helpful experience

Exceptional

BUGS

Disliked: Room 1308 had bugs in it. Complaint was made, and nothing was done about it. Thank goodness I had reserved 2 rooms because all of us piled into room 1310 not wanting to deal with bugs. Called the front desk as soon as the bugs were discovered, and all I got was a Sorry mam, there is nothing I can do. Seeking out the manager the next morning and could only get a supervisor. We did not even get our money back for room 1308 that we did not even stay in. I would at least like our money back for the one night. No one even came to check the bug room. All I got was sorry, mam. Have pictures, and so does the motel. Requesting refund for the one night that room 1308 was uninhabitable and nothing was done. They did find us another room for the second night, room 1305, after talking and giving pictures to the supervisor. How could bugs in the room not be taken care of. The night supervisor acted like he could care less. Cut me off from the conversation real quick.

Passable

Liked: The bed was comfortable. The amenities were good. The front desk receptionist named Rasul was rude and incompetent. She had an attitude which was not good. Poor Customer service. Upon checking in I gave her a copy of the reservation and she asked are you staying for one night? I proceeded to tell her that the reservation was for four nights as stated on the reservation paper. Which she had already glanced over. Upon checking out, I informed her that my name was Nelida Mejia. She says I see that your name is Christie. I reiterated that my name was Nelida Mejia. She then proceeded to tell me that she found my account. I requested that she give me a receipt for the charges. She stated that since I booked with booking.com they don’t give out receipts. I told her that I have been around the world in many different hotels and have booked through booking.com and I am always given a receipt as I check out. I also told her that the pending amount was over the actual amount and she told me to read a small plaquewhich was on the counter. I proceeded to tell her I’m right in front of you speak to me. She finally gave me the receipt and not such a pleasant manner. She has no customer service etiquette.
Disliked: What I didn’t like about the property has been stated above.

Exceptional

Passable

Liked: The location and the ac.
Disliked: The lack of maintenance door batteries died after a long day in the sun and couldn't get into our room. Kids running up n down hallway n blocking elevators.

Very good

Amazing place to stay would...

Liked: I loved the hotel the warm cookies when you check in was a plus the staff was friendly!! Pool was great
Disliked: I kept checking and the website it stated free breakfast but it wasn't free and was a little disappointed in that aspect. Also thr hot tub the kids kept jumping in and out and couldn't really enjoy the hot tub