DoubleTree By Hilton New York Times Square West Guest Reviews
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|1.2 miles from New York City centre|
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Paul Fri, 14 December 2018
Liked: Location and cleanliness.
Disliked: I?ve machines on different floors and elevator problems.
Anonymous Fri, 14 December 2018
Helen Thu, 13 December 2018
Anonymous Wed, 12 December 2018
Kimbacarb Tue, 11 December 2018
Liked: Great location. The staff was very attentive. I liked the text updates. Oh- and the warm chocolate chip cookies were pretty darn good!
Disliked: They could not find my name in the reservations system. Fortunately I had the confirmation number and after talking to a manager we were all set. I was concerned initially I might be tool-less
Dena Mon, 10 December 2018
Liked: Location and front desk staff were excellent
Disliked: No convenient ice machines, rooms very small and was offered extras beforehand like drinks in the room upon arrival but nothing was done about this
Danielle Mon, 10 December 2018
i still love my doubletree!
Liked: coffee in room was great! bathroom lighting was great! staff very helpful, made things very easy. like parking.
also food was great. beds awesome!
Disliked: staff for restaurant were nice, but i sat in bar area and the staff either didn't have enough or wrong people doing extra jobs and didn't follow through. it was not busy and it took forever to get drinks from bar in sitting area. and breakfast was great, didn't have buffet (was too late) but my guy was great and nice happy. someone kept putting sugar away and not paying attention to the fact that there were people needing them lol and i needed creamer and got milk and had to go find him bc he was very distracted with putting away buffet and maybe changing shifts. hard to explain that one. so your best .lol but i love doubletree. just need some more paying attention in bar restaurant area.
Michael Mon, 10 December 2018
Liked: Central to where needed
Disliked: Rude staff in bar. Poor check in staff
Amy Mon, 10 December 2018
Alice Sun, 9 December 2018
We had a great time...
Liked: We were greeted by Carlos, one of the bellmen at the hotel. He treated us like we were special and took great care of us with hospitality and kindness and enthusiasm for our stay. We really appreciated it!
Disliked: The carpet in the room needed vacuuming and the shower doors didn't close tight enough in the bathroom to keep from leaking on to the floor. Otherwise, all good.