Very good

Liked: Great hotel personnel with lively attitudes and pleasant smiles. Rooms are very small but cozy. Perfect for business travels or if you are only planning to sleep/shower in the room.

Good

Liked: Very nice restaurant staff and the location of the Highbar.
Disliked: The drainage of water from the bathroom was bad.

Good Location

Liked: Location was pretty good, close to subway & Times Square, lots of food options too. Room was clean & beds were comfortable. Loved having ice cold water in the lobby with cups provided & warm chocolate chip cookies. Staff seemed very accommodating & polite when we had questions or needed things.
Disliked: The elevators were extremely slow like other reviews have mentioned. We were never given 4 clean towels the whole time we stayed. Had to call & ask for more since there were 4 of us in the room. The room is nice & modernly decorated but small. Bathroom is also small with limited counter space. We had 2 large suitcases & could not fully open both of them at the same time.

Fabulous

Okay

Disliked: We stayed at this hotel 07/14 - 07/15/2018 Unfortunately, there was an error in the account. The amount for breakfast was written off twice from my account. I already wrote several times to the hotel about this, but did not receive any reply

Exceptional

Nice stay

Liked: The bed was quite comfortable and the drinks at the bar quite delicious. The location is incredible as is absolutely close to times square
Disliked: They knock and open our door several times to make us check out becase we were a bit late. It was quite rude. Rooms are very small as well as the shower.

Exceptional

Comfortable, clean, central, friendly.

Liked: This hotel offers comfortable, cosy and exceptionally clean rooms. The location is very central, a bit busy for me but perfect for my party. The staff were helpful and friendly, always with a ?can-do? attitude. The shower was powerful and spacious and the bed - super comfortable. The only down size was the wait for lifts. At busy times we waited 5-8mins with full lifts passing us by. Annoying but not enough to put me off returning.
Disliked: Wait time for lifts.