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United KingdomDoubleTree By Hilton New York Times Square West Guest Reviews
OVERALL AVERAGE SCORE:
VERY GOOD (4 out of 5)
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| 1.2 miles from New York City centre |
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Silvia Tue, 3 December 2019
Disappointing
Patrick Mon, 2 December 2019
Good
Anonymous Mon, 2 December 2019
Staff not great...location great
Liked: Location
Disliked: Charger stolen from room and wet cleaning cloth left on top of my clean clothes. Was not able to check in because booking was made under my boyfriends name even though my card was used to make the booking and my email was linked to the booking.
Evelyn Mon, 2 December 2019
Bad accomodation. A room so...
Disliked: Booking.com did not provide a confirmation email to me do I know I was getting what I wanted. Never again will use it. I was never asked to check for free breakfast. So I was surprised I could not get it when my rate was standard. Very dissappointed.
Anonymous Sun, 1 December 2019
Exceptional
Liked: The location is really close to Times Square and able to get many places by walk. Lots of attractions and spots are nearby, so I was able to save my time and budget for not necessary to take taxies or Uber.
Disliked: The elevators are not enough for all rooms. In the morning and check-in time, there was a long queue for getting the elevators. Sometimes, it is required to wait more than 10 minutes for getting on the elevators.
Cristina Sun, 1 December 2019
Exceptional
Liked: excellent location and great service!
Disliked: Nothing! It was a great!
Lauren Sun, 1 December 2019
Exceptional
Liked: Everything! Can?t wait I go back and stay here again.
Disliked: Pillows could?ve been fluffier. Woke up with a crook in my neck.
Sian Sat, 30 November 2019
Truely amazing, fab location and...
Liked: We were greeted with warm cookies and cold bottled water so this hotel was instantly a hit. The staff were beyond friendly and helpful, we even cam back one night to anniversary gifts in our room from the hotel. Everything was clean and immaculate. The concierge guy Carlos went above and beyond to assist us in arranging transport back to jfk and throughout our stay pointed in the direction of the best diners which did not disappoint! My favourite hotel we?ve stayed in in NYC!
Mariana Sat, 30 November 2019
Good experience
Liked: Super clean room with a very comfortable bed. Great location and awesome view from the rooftop bar. There's free wifi, hairdryer and they offer a warm chocolate chip cookie on arrival.
Disliked: The room was quite small, even with a king size bed.
Talya_2014 Fri, 29 November 2019
Overall fine, but overpriced much...
Liked: Great location. probably, that's the main advantage
Disliked: No value for money. I expected more dedication of personnel - without trying to foist something more expensive and useless for me. But my major disappointment were lots of long dark curly hairs in my bath (I stayed alone and i'm blond) - on walls, floor... - it's definitely not what you expect in DoubleTree. Staying in DoubleTree in many other cities & countries I never faced such things - and probably will chose something else for my next stay in NYC.
