Doubletree By Hilton New York Times Square West Guest Reviews
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|1.2 miles from New York City centre|
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David Tue, 21 June 2022
A great experience as NYC...
Liked: Staff were really helpful - both at the front desk and on the floor we stayed at.Location was convenient for midtown and easy transport links.
Disliked: The lifts were terrible - always a long queue for them at reception and it took a long time for them to reach the floor I was staying on. You could make more of the rooftop bar - open during the daytime for food, drinks and a view not just a late night venue.NYC traffic seems to get worse each time I visit - taxis often take longer than walking!
Raymond Tue, 21 June 2022
Think twice before booking here
Liked: Clean Room
Disliked: The managers were not accommodating at all and did not honor my request of a late check out even though I was granted the late check out that same morning; microwave and Fridge did not come to my room until the second day even though I called a week in advance to have one placed in my room upon arrival and they hotel did not have any of these staple cookies the whole weekend I stayed from Friday until 12pm on Monday no cookies.
Kavya Tue, 21 June 2022
Sarah Tue, 21 June 2022
Smita Tue, 21 June 2022
Very disappointing for a Doubletree...
Disliked: The room we stayed in needs serious changes. The hallway when you enter the room has motion sensor lights that you can?t disable. It was frustrating because the lights would turn on anytime you were in it?s line of sight, even if you were at the other end of the room. You couldn?t go to the bathroom without the main light turning on, which was awful at night when we were trying to sleep. The toilet in the bathroom squealed very loudly, we could not fall asleep well due to the high pitched noise. The shower curtain was short and did not keep the water in. The sink faucet was loose and would turn when you tried to turn on the water. Further, the elevators to the rooms were extremely slow and caused long lines to form. Sometimes it took us 10 minutes just to get on the elevator.
Kristalyn Tue, 21 June 2022
Paula Mon, 20 June 2022
It was okay.
Liked: Location was good. Staff was helpful with issues that arose.
Disliked: Air conditioning would not stay on and had to be reset multiple times. Shower drain did not work and bathroom slightly flooded. Wait for elevators was sometimes long.
Lia Mon, 20 June 2022
Close to the subways and...
Liked: Location and Rooftop Bar
Disliked: No breakfast included
Keisha Mon, 20 June 2022
overall very nice, room just...
Liked: staff was excellent, very attentive and pleasant
Disliked: Rooms were a little small.
Alexandra Mon, 20 June 2022