DoubleTree By Hilton New York Times Square West Guest Reviews
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Write a review
Rachel Tue, 22 April 2025
Excellent
Liked: The location was just right to reach most landmarks within walking distance
Disliked: The lifts take a long time to reach your floor, long waiting time to ascend/ descend. The hotel would do with a little update to the lifts which look shabby from inside.
Juan Tue, 22 April 2025
Exceptional
John Tue, 22 April 2025
Good
Namrah Tue, 22 April 2025
Could have been better.
Liked: Location and cleanliness
Disliked: Very small congested rooms and bathrooms. Long wait inform elevators. One of the cleaning person just walked into the room without knocking. It was not even the checkout time.
Sajjad Sun, 20 April 2025
Very good
Holly Sun, 20 April 2025
Good overall would have liked...
Liked: Ease of check in. Rooms were small but clean. We didn’t have to wait long for elevator. We were allowed to securely store our luggage until check in time.
Disliked: Across the street is a bus garage and I think the lack of businesses across the streets makes it dark and some sketchy people are hanging around at night. There is also a dispensary right next door and that also draws some rougher crowd to the area, especially when walking home from evening show.
Sanja Sun, 20 April 2025
Poorest
Disliked: People smoking in the room.Waiting for the elevator, once went down by foot from 18.th floor
Michelle Sun, 20 April 2025
It was okay
Liked: Convenient location
Disliked: The room was very small. I booked my hotel online and was advice online that my hotel was paid however when I checked out if the hotel I learned that it was not true. Online only place the hotel on hold. Very misleading.
Guilherme Sat, 19 April 2025
Pleasant
Liked: Location was great. Elevator was not as bad as people described. It is NYC and it is of course quite busy. Never waited more than 2 min for an elevator.
Disliked: Had to complain about housekeeping twice as they missed it. On the second time, I was told at the reception that we actually have to request housekeeping ourselves, which was never mentioned before. After that it was always done. Room had quite a lot of dust.
Frances Sat, 19 April 2025
Good
Liked: Location, Bar, Price
Disliked: Elevator Wait Time, Window not being able to open up enough, Ice machine not on every floor