DoubleTree by Hilton New York Times Square South

Passable

Good

Overall, I really enjoyed my...

Liked: I booked a King room and Double Room with Two Double Beds. The rooms and bathrooms were very clean and modern. The beds were large and comfortable for sharing with my family including a small child. The staff were friendly and helpful when we left our bags with them before check-in and after check-out. The best thing was the location which is down the road from Times Square!
Disliked: Although I set my expectations for the room sizes, they still felt very small. It was very crammed with our suitcases in the room and I had to squeeze past them just to get around the room.Speaking of space, the reception was also very crammed with visitors suitcases and it felt like a hectic marketplace.

In conclusion it is a...

Liked: The location is perfect. 10 minutes walk from Penn train Station. 5 minutes walk from Penn subway station.Clean rooms and bathrooms.Stuff is friendly and helpful.Breakfast is very good in comparison with other hotels in USA.The rooftop bar from the 30th floor has a very nice view of Manhattan.
Disliked: The room is small.The fridge in the room is noisy. The stuff has checked the fridge and they told me this is how it works normally. If you book a room with Empire State Building you need to know that it is noisy at night because the 8th avenue is right in front of the window.

Good memories in NY but...

Disliked: It isn’t cleaning when I stay the hotel. I never recommend my friends.

Horrible

Liked: Probably the location but it didn’t matter. Booked this hotel because it was near Edition Times Square, our old hotel for the last day as they were fully booked. Regretted immensely.
Disliked: The staff at the reception (black man, very huge on Wednesday evening 06/08/2025) is blatant and obviously racist. Pretty funny especially since he’s the minority here. First example I’m leaving is when we checked in and there were a white European couple in front of us, same amount of luggage and arrived at the same time. This heffalump offered them 4 cookies, 2 for the girl and went back to the man to give him two more. And next was us, obviously expected the same right? WRONG. Asked us if we wanted cookies, gave us two, gave us a shitty look. Again, it’s not about the cookies but you guys have so much to learn from your peers in London. We got a shit ton of cookies every time we passed by. And when we really didn’t want it, we said no and they always spoiled us with something else.Second, racist guy also gave us a room on the fifth floor and even the bell boy says that they’re all RACIST here and always does this. So go figure. After asking we were given 17th floor. I wouldn’t recommend this hotel. Not one bit. It’s like a cheap motel vibe. Somewhere I would never stay again. My neck had rashes the second day. Definitely unclean pillow cases and the rooms smelled so weird. If you want cheap go ahead I guess

I have not received the...

Disliked: I have not received the security amount of 200$ yet

Good

Liked: Great location
Disliked: Noisy vibrating noise in our room made it difficult to sleep

Hotel was good but the...

Liked: Friendly stuffs, view from the room was great ♥️
Disliked: Didn’t like the neighborhood