We absolutely loved visiting New...

Good

Disliked: There was only one elevator for 25 floor!

Would stay here again for...

Liked: Location great! Short walk from Penn Station and subways. Short walk to Times Square and Theater district.Michael at the front desk was great. Checkin time was posted at 4pm but our rooms were ready for us to check in upon arrival about 1:45 pm. We were able to store our bags on check out day and easy walk to from subway to pick up bags and walk over to Penn Sta to get our train home at then end of our day. Breakfast was included and served from a menu. Our rooms were quiet and comfortable and bedding was very comfortable. Popcorn in the lobby and filtered water stations for water bottles!
Disliked: There was only one person taking orders and delivering breakfast so I didn’t even try to get her attention when the fruit I ordered never came and it would be nice to have been offered coffee refills from a pot rather than second cups being brought to the table.Not big deals as breakfast was good and coffee was great!

Good place to stay. Terrible...

Liked: Good room, clean
Disliked: Horrible service on breakfast. With three kids we waited 1 hour. Nobody came to us to bring a menu for 20 minutes, then nobody took an order for 15 minutes, even when I called a few times. And nobody brought even drinks for 20 minutes. We had our breakfast finally after my disturbance. At the same time we saw new clients that came later and had their breakfast before us. Ow working 1 lift and waiting lines.

Exceptional

Nice location

Liked: Location is the best.
Disliked: Environments around hotel.

The worst hotel i have...

Liked: Absolutely nothing
Disliked: For starters, location - one of the worst areas of Manhattan, and the hotel lobby doesn’t feel the safest at night. Now for the hotel it self it is absurd to say the least that this is rated as a 4-star hotel, it is a 26 story building with in theory only two elevators!! But in reality it us even worse, from day one the second elevator was broke and after reading a couple reviews online that is the standard for this place. Secondly rooms they are tiny, there are no safes on the room and sound proofing is non existent, so be prepared to spend your whole stay hearing sirens and also people talking on other rooms and corridors!! And last but not least the staff, they are rude, unprepared to help and cannot manage any situation at all…

Disappointing

Liked: Assolutamente ascensore un incubo e la receptionist al mattino sgarbata. La via piena di barboni

Nice, pleasant, location ok.

Liked: Very friendly staff, nice comfortable room, spacious. Nice to have usb sockets next to the bed to charge phone without adapter.
Disliked: We used it just for sleeping, so not much to complain about.