Name: DoubleTree by Hilton New York Downtown
Address: 8 Stone Street, New York City, NY
Telephone: (888) 406-7656

I would come back again but book a bigger room.

Liked: Clean room and very comfortable bed.
Disliked: Room is very small; no room for an additional chair beyond the desk chair.

It was a good experience-...

Liked: Location was good- subways to uptown when needed.Sleeping was wonderful- NO noise!
Disliked: Elevators slow

Very recommended

Liked: Hotel staff is great, the rooms are fairly big and have everything you need. In my case, it was very reasonably priced (for Manhattan)
Disliked: The only bad thing is there are just 3 elevators for over 50 floors. You tend to wait a lot to get into the elevator and go through your ride.

A comfortable stay overall, though...

Liked: The room was comfortable and the beds were cozy. The location was central, making it easy to reach nearby attractions. We appreciated the cleanliness and layout of the rooms. The staff at reception were helpful and check-in was smooth.
Disliked: Noise from the corridor was clearly audible inside the room, which was disturbing. The number of elevators was insufficient, leading to long wait times. Also, the check-in time was quite late, which made it hard to settle in after a long journey.

Great!

Liked: The location and the staff was amazing! Very helpful, kind and pleasant. We enjoyed our room. It was comfortable and clean.
Disliked: The elevator takes forever. Being on the 32nd floor we weren’t able to take the stairs and spent quite a bit of time waiting for the elevator.

Pleasant

Liked: Location of the hotel. Provides tea and coffee in the room.
Disliked: No water served - charge $3 for a small bottle.Waiting time for elevator very long and annoying. I'm surprised to see varuation in quality of services across Doubletree in Leominster, Biston downtown, and NYC downtown. Boston downtown was the best. Leominster lacks service - dusty carpet, flakes flying from bed, and comforter! NYC downtown doesn't is cramped and provides very basic.

Very nice and clean hotel.

Liked: Clean, great neighborhood
Disliked: Nothing

Overall the stay was ok...

Liked: I liked the fact that it was close to specific locations we wanted to visit, the room was clean and the bed comfortable and it wasn’t noisy from the outside. Also when i wanted to ask a question through the app they would always reply fast they even allowed us a half an hour early check in since our room was ready. Last i really liked the staff at the baggage drop off and pick up he was kind and very helpful both times we talked
Disliked: For a four star hotel there are a lot of things i want to say. First the elevators took so long to come pick us we were waiting for minimum 7 minutes and they were three of them! One of them was even broken one of the nights we stayed. The second thing is that for a four star hotel we were not expecting the reception to be on the second floor so again we had to take the elevators to go up (and wait for more time). Third is that they provide you with a small 24/7 shop on the second floor however it was so expensive for the things it had, it was not worth it. Lastly for a four star hotel i was expecting an air-condition system that would be working for the whole night but also to be silent! The one we had was quite loud for sleeping and i had to wake up in the middle of the night because it was shutting off on its own and we were hot.