DoubleTree by Hilton New York Downtown Guest Reviews
Write a review
|8.0 miles from New York City centre|
Write a review
Loney, Maplewood, visiting Sunset Terrace at Chelsea Piers Wed, 19 June 2013
I would come back again but book a bigger room.
Liked: Clean room and very comfortable bed.
Disliked: Room is very small; no room for an additional chair beyond the desk chair.
Patrick Fri, 1 July 2022
Friendly staff, good location, comfortable...
Liked: Friendly staff, good location, comfortable bed, good price.
Disliked: The ice machine near my front door was a bit noisy.
Josephine Fri, 1 July 2022
Not Great Staff & Elevator...
Liked: The beds and rooms were comfortable.
Disliked: One of the staff members really stressed us out when we checked in. First he claimed that we had extra bookings (not visible on Booking.com) and claimed that I'd be charged for extra rooms due to a booking.com error. He claimed that he cannot resolve the computer problem. Booking customer service staff told me that there is no problem though. Then another hotel staff manager told me this is a non-issue the next day. It was a bad experience. Also, the elevators in this hotel are very slow, and there are not enough. People are completely packed like sardines into them, and you should expect it to take 10-15min to get downstairs because the elevator wait time is so long! It definitely felt like a discount-hotel type experience.
David Fri, 1 July 2022
Ayodele Thu, 30 June 2022
Dawn Thu, 30 June 2022
Ishtiaq Thu, 30 June 2022
Liked: Location was excellent. Friendly staff and clean rooms.
Disliked: With there being only two elevators. During busy periods there were long waiting times. We personally had to wait up to 15 minutes.This could be a problem if you had taxi booked etc.
Yesenia Wed, 29 June 2022
Disliked: The elevator took forever
Lysangeli Tue, 28 June 2022
Lakwatsera Tue, 28 June 2022
Beverly Mon, 27 June 2022
Disliked: The room size was extremely small to have 2 beds in it.