Very good

Happy travels

Liked: Very welcoming and friendly staff. Good location
Disliked: Didn't like the coffee

Good

Liked: The staff were friendly and attentive.
Disliked: The lifts took a while to get to you. Also we had issues with the air-conditioning in our room, so at times the room was hot.

Good stay in London

Exceptional

Great location for kings cross...

Liked: Location, staff
Disliked: We ordered room service on our first night - the quality was sub-standard.

Pleasant

Disliked: tv didn?t work

Very good

Liked: Nice area and friendly welcome. The room was lovely and the bed was extremely comfortable. Wonderful blackout curtains. The hotel is big but not overwhelming. It's all well maintained. Great location, especially near the Sunday market round the corner.
Disliked: The staff were kind and friendly but a bit vague, and didn't quite grasp the urgency (to us) of a request regarding transport. This was our first post pandemic trip, so OK I understand having QR codes instead of welcome info on paper in the room. But I didn't notice these until we left, and just assumed that there was no room service. My fault, I know, but maybe an explanation would have helped. And what if you don't have/use a phone?

Very good