Superb

Disliked: Lobby noise resonates to bedrooms.

Pleasant

Okay

Exceptional

Exceptional

Exceptional

Passable

Pleasant

Very good

Liked: The gym, hot cookies, and the breakfast omelet.
Disliked: I called a day before my arrival to arrange to be picked up at the airport and have an early check-in. First, I had a chat online with one of the staff. He told me everything was ok but I had to call on the phone to make sure that everything was confirmed. I asked him three times where the pick up of the shuttle would have been, on my pressure finally he answered and said that I had to call and talk to the personnel. Ok, the chat, all in all, was pointless. So, I called. After the taped recording I connected with a woman who said exactly the opposite of what this person on chat said. No early check-in was possible. The shuttle cannot be reserved. I have to call from the airport and tap #0 to talk to the personnel. The day after at the airport I called several times and tapped 0. I managed to talk to someone for very very short time. They would say"go to p4" and then hang up on me or sometimes they would connect me with somebody else who would hang up anyway. Finally, I spoke to someone nice who arranged for me to be picked up. Once at the hotel the room was available for an early check-in. Ok, I stop here, All in all, I have the feeling that the staff doesn't know sometimes how things work and either they give elusive answers or they lie. This makes the staying more difficult than how it should be and maybe their work more unpleasant. Maybe they should receive more training or info than they currently do.