Bad

Liked: only the service in the restaurant was nice
Disliked: - no proper introduction of new covid rules (so they didnt clean our room, ONLY providing breakfast in the room which was aweful)- we arrived and staff told us all facilities are already fully booked and we cant use them- they also told us the restaurant is fully booked so we coudlnt have dinner- they didnt clean our room (apparently we need to book this but no one told us)- they didnt provide breakfast apart from in the room including a precooked sandwich and some cereal (not good)

Donnington SPA hotel

Liked: Great room, great staff and lovely restaurant
Disliked: Went into the spa and only the jacuzzi was out of service and then 15mins later everything else was out of service so we were only allowed to swim.

Poor

Our stay was very disappointing...

Liked: The food was nice and it was reasonably priced for a hotel. The room was nice but quite dusty & there are NO USB sockets available - rather out of date now!
Disliked: The service is the restaurant was poor & the communication was and to non existant between the waiters. The SPA did NOT have our swim session on their system which I pre-booked in advance & when we checked in, Reception could not tell us what time our swim session was booked in for the following morning, which meant that we couldn't book a breakfast slot!! The breakfast came in a bag with wooden cutlery, this was not very nice at all!!This stay was booked as part of our celebrations for our 25th Wedding Anniversary, and because we experienced these issues, it was just a stressful stay and because of that we couldn't recommend this venue to anyone in the future!! Sorry....

Disappointing

Did the job, but would...

Liked: Good location. Although disappointed with the in room breakfast, they tried their best, and the bacon roll was good.
Disliked: For some reason two of the three rooms we had booked were ridiculously hot throughout the night and the AC was not functional. It was genuinely difficult to sleep. The property is a bit tired and needs a refresh. There were two long hairs on the ironing board and a large crack in the toilet seat. There were several occasions where we ordered things in the bar but did not receive them. You have to prebook a time at the pool, and I was told there was only 1 space available on the day... at 7am. I went to the pool at 7am and found it was a lane pool with no chance of chilling out, also there were only 8 ish people in the pool area... I don't understand why this is so restricted. Breakfast showed up late, as '9-9:30 in their busiest slot'. To the hotel: if it's busy, put 9-10 as an option, or restrict the number of people who can choose it.

Room not as you would...

Liked: The food was great as were the staff.
Disliked: We paid a little extra to upgrade the room but got nothing for it. It was next to the lift which stoped us getting to sleep until after everyone had stopped using it for the night. To get in and out of the bed I had to duck as the roof was sloped. The room was very hot despite it not being that hot during the day, the air con made no difference. We book the hotel as it had a swimming pool and jacuzzi but the jacuzzi was out of use, no one told us this at any point during the booking process for our 1 hour slot for using the pool.

Disappointing and overpriced stay

Liked: Friendly staff and clean hotel.
Disliked: Overpriced for the experience. Having booked one-hour slots for the pool due to covid, we were only left with a 8am option and even so found the pool to be largely empty for much of the day. Wifi in our room was poor - I used 4G data all weekend. Breakfast was sent to rooms again due to covid but we cancelled our last day?s because it was so unenjoyable. For £10 pp I expected so much more. Charged for water when we weren?t provided any in the room. For a rate of £250 per night, the experience was extremely poor.

Very good