Diplomat Hotel & Spa Sure Hotel Collection by Best Western Guest Reviews
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|1.2 miles from Llanelli centre|
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Adeline Wed, 15 September 2021
Benjahman Tue, 14 September 2021
Liked: The Annix was newly refurbished and very vice
Disliked: the swimming pool wasn?t very clean and water was very salty.
Christopher Tue, 14 September 2021
Anthony Tue, 14 September 2021
Needed a safe quiet rest...
Liked: Welcome was warm, Room was very large indeed.Evening meal was very good.Breakfast met expectations.Staff were lovelyThanks
Disliked: Everything fine
James Tue, 14 September 2021
Sarah Tue, 14 September 2021
Liked: Black out curtains, room very large. White onion soup amazing, head waitress friendly (polish lady)
Disliked: Lift was concerning, pillows were very flat, had to walk through bar to go to gym, no notice that classes would be in pool. Issues with coffee machine in bar.No parking on Saturday night due to people taking lots of space, didnt like parking on slope
Robert Mon, 13 September 2021
Courtney Mon, 13 September 2021
Liked: the property had a lot to offer, with the spa, entertainment and pool!staff were welcoming and acknowledged you! it was lovely to see them so involved in their customers.
Disliked: our room was like a boiler room, it was so hot all of the time to the point we were dripping in sweat when we?re in the room, we had to leave the property to get fresh air and cool down multiple times of an evening. we had asked for a fan and there were none left , there was no AC and the window in our room was tiny. our toilet seat was kept coming off and there was hairs and bobby pins on our floor.
Louise Mon, 13 September 2021
Rosemary Sun, 12 September 2021
A large well-furnished bedroom. Lovely...
Liked: Room was large.Staff were very friendly and helpful. A lively and happy cooperation going on between them which enlivened the lounge bar and restaurant.Dinners were excellent except for our last night (when the restaurant was fully booked and there were several parties in).
Disliked: Rose wine by the glass was average but a second one was very different in colour and taste - not good.My room was not serviced on one of the 4 nights and the lighting was very dim. Needed at least a good reading lamp.Breakfast service not the expected "meet and greet" with explanation , menu and orders taken. Servers all very helpful and friendly but some were not well trained in the job. The decaf coffee was revolting - instant coffee made up really strong in the cup. Only instant available but you weren't told that. Really missed a decent coffee with breakfast and after evening meal.