Dial House Hotel

Passable

A place with potential

Liked: The staff in reception are lovely
Disliked: I’m no Alexi Politti, I do think there are many simple fixes that will take you up the ratings.1. 2 x cups need 2 x spoons2. Make towels visible as it appears we only had one set. Second set on bed would help.3. When cleaning rooms don’t get distracted, don’t leave other rooms rubbish bags on our table, and the dirty towels not changed. Water on the bathroom floor. Empty toilet roll left on holder and not replaced.4. Toilet flush is not fitted correctly, it works but is loose.5. If you have soap dispensers fill them or remove them.6. Poor finishing on the paint. Invest in training staff for attention, they already have a great personality. Good luck

Great Service, lovely room, highly...

Liked: Service was brilliant, very accomodating, problem with my initial booking but they rectified it immediately. Would highly recommend and definately stay again.

If I needed a hotel...

Liked: I asked for a quiet, cool room and that’s what I got. Big, powerful fan helped in this heatwave. I was able to sleep well. Kettle and hairdryer worked. Wifi was good.
Disliked: Old fashioned decor could have been refreshed, room painted etc. Outer bedding throw appeared stained maybe w coffee - at >£70 / night, this could have been better. However I did book an extra night because it was quiet, cool and overall clean so the positive definitely outweighed the negative.

Good

Disliked: Shower cubicle looked a bit tired but worked fine

Exceptional

Liked: The tranquility of the place

Terrible never will stay again!

Liked: Nothing!!!!
Disliked: Everything. Staff rude, Dirty and dirty underwear found in the bed!!!! Breakfast digusting and overall filthy.

Over cooked breakfast decor needs...

Liked: Location
Disliked: Needed update

Staff were very accommodating so...

Liked: The location very quite and comfortable bed