Delta Hotels By Marriott Orlando Lake Buena Vista Guest Reviews
Write a review
|15.1 miles from Orlando centre|
Write a review
Kimberly Romer, Jacksonville Mon, 26 March 2012
I booked this hotel because of the price and because it said they have a "heated pool". The pool was freezing - no heat at all.When I asked the front desk 'why is the pool cold - that is one of the main reasons I booked with you', the guy looked at me like I was from Mars and said 'is it? We haven't had any complaints.' I said 'well you have one now.He said 'I'll send "maintenance" out there to look at it'. The same man comes out there 5 minutes later, looks at me watching him, bends over and sticks his hand in the water shakes it off then leaves - nothing was ever done and nothing else was said. So I'm upset - I say 'forget it' to my daughter, 'this place sucks and I'm not going to come here again'. I told my daughter 'I'm going to take a hot shower instead'. Wouldn't you know it, the water didn't even get hot - it got warm all the way turned to hot.The pressure was horrible with low-flow shower heads just like that Seinfeld episode. LOL. If I wasn't ticked off enough the water from the shower filled up past my ankles...that was it for me! I called to tell of my newest frustration and she says 'we will send someone to look at the water'. Huh? I said 'well all it's doing is sitting there not draining, What's the point? My shower is over now.' When asked for the corporation number to complain, I was told 'we don't have one, this hotel is owned by the bank'. Well isn't that wonderful? The place is run down - I compare it to a Motel 6. The staff has poor customer service skills. I know I will never be staying there again and wished I had picked another hotel. What should've been a relaxing and pleasant stay was so aggravating.
Disliked: Oh boy is it!
Sheila Tue, 2 July 2019
Liked: The property presented well, and the staff were professional, and courteous.
Disliked: Everything was satisfactory!
John Tue, 25 June 2019
Liked: The location is excellent with lots of restaurants and bars close by. Disney Springs is within walking distance! The staff were great, especially Jorge in the bar/ restaurant area.
Disliked: It was a business trip so we had hoped for quiet areas in the foyer for us to meet. That said, the business support team were excellent and provided us access to their one meeting room at a great rate.... thanks Enid!
Stephanie Mon, 24 June 2019
great to relax after work....
Liked: go out for breakfast.
Kathleen Fri, 21 June 2019
It was OK
Disliked: The room was very noisy with creaks and clicking sounds coming through the walls.
Jose Sun, 16 June 2019
Liked: No Sucks
Disliked: No Bad location
Anonymous Tue, 11 June 2019
Dan Sun, 9 June 2019
Great staff, good location
Liked: The staff was amazing very accommodating. Went above and beyond to help.
Disliked: The rooms need updating. The bathrooms were not really in the same level of the rest of the hotel. Which is a shame. That said I will visit again
Catherine Sat, 8 June 2019
Dominique Fri, 7 June 2019
Liked: The staff
Mildrenys Thu, 6 June 2019