Days Inn by Wyndham San Diego/Downtown/Convention Center

Bad

Disliked: My husband and I had a reservation but unfortunately we were very disappointed and dissatisfied with the service that we got. We were not told that the Inn is under construction! Here’s the list of things that are needed to be addressed:- we made reservation for a king room and we were given a two queen size beds. -the reservation includes a breakfast, but we were told there is no breakfast because the hotel is under construction-the TV in the room doesn’t work-The refrigerator does not work properly so the food that we bought got spoiled -the lock on the door doesn’t close properly-there’s no hangers or even a closet to store our clothes properly-the elevator going to the fourth floor is very scary and old. - too much construction dust in the room. -there is a smell of urine in the hallway-We were told that the office is open until 11 PM but when we tried to call at 8 PM nobody answers the phone- we called booking .com to help us with our problems and they said they tried to call the office too, but there’s no answer -We tried to check out but nobody is in the office to help us and we were afraid to get out of our room because we think that it is very unsafe to get out of the room when it’s dark. Therefore, unable to sleep last night. -We left our room before 8 AM and still nobody is in the office. We called multiple times no answer.We spoke to Marco this morning and he said that Leticia and Jose, the manager is still not in the office. We have stayed in many Days Inn hotel for many years and we have not experienced this and this is unacceptable!

Nightmare

Liked: The location
Disliked: The hotel was under construction, everyting was dirty, one guy of the staff was rude, and told us he wont give our $100 dolars deposit just because we were knocking the door of the loby because it was closed because the man was on his dinner break and didn’t want to oppen the door. I need my deposit back

Good

Liked: Staff were friendly and helpful.
Disliked: The hotel is undergoing construction/renovations so it can be a bit noisy at times. The door lock seems to keep resetting, too, so I had to check with the staff almost on a daily basis (not a big deal because the staff were friendly and were always ready to assist).

Good

Will never stay here again

Liked: Location only
Disliked: Very noisy-entire hotel under renovation. Construction next to our room woke us up at 7:30am. Breakfast not included, as stated on website. Floor filthy. Sink not draining. Reservations booked several months ago; plenty of time for property to contact us & give us opportunity to cancel due to construction.

Good

I'm extremely embarrassed that I...

Liked: tv worked
Disliked: the room wasn't clean, kept our shoes on, didn't want to unpack anything, bedding was questionable as there was only a thin blanket on top which I highly doubt gets washed every time, no tissue, no microwave, windows outdated... especially the locking mechanisms, no place to put your toiletries, just a couple of hangers for 4 adults, only the plastic cups that were sealed in plastic were clean & safe to use. no breakfast even though it's advertised. paid far too much for an outdated, dysfunctional, dirty room on premises that were under construction. take your chances with the elevator... you're standing on some boards thrown together to make a floor. this was the start of our all girls trip and I have never been so embarrassed! the Days Inn is under construction, the lobby is not welcoming, when asked about the breakfast the response was we don't do it anymore, the elevator was a joke and then came the room... we immediately checked for bed bugs and luckily didn't find any. LOOK ELSEWHERE!!

Very poor

Avoid this hotel – false...

Liked: The only positive aspect of our stay was the hotel's location, which made it easy to explore downtown San Diego on foot without needing a car.
Disliked: Stayed from April 24 to 27, 2025. The booking clearly stated that breakfast was included. On arrival: no breakfast, no explanation, no compensation. Front desk staff told us to contact manager by email or phone – but no one ever responds.The hotel is in terrible condition: broken windows, a dangerously outdated elevator, and overall poor cleanliness. The reality is nothing like the photos shown on Booking. We did not feel safe.Parking is charged at $20 per day, which is outrageous considering the low quality of the facilities. I requested a refund or goodwill gesture for breakfast, but the hotel never replied.Even worse: a security deposit (100$) was charged immediately upon arrival, instead of being held and only processed in case of damage at the end of the stay. As of today, I still haven’t been refunded for a charge that never should have been made.As for Booking? Absolutely no help. They just tell you to "work it out with the hotel," even when the hotel completely ignores all communication.Terrible experience – avoid at all costs. Neither the hotel nor Booking offers any real support.