Superb

Passable

Liked: The rooms were nice and clean. The staff was nice. The location was great and I felt comfortable with two teenagers in NYC.
Disliked: There was a miss communication between Booking.com and Crowne Plaza concerning a change in the number of nights staying per my reservation. Crowne charged me for one night stay that I had canceled, then they refunded me while I was there. Then on the day I checked out they charge the card again for the amount of the refund of one night stay. It felt like a bait and switch kind of deal. Then I reserved transportation through Crowne Plaza to an event. There was miss communication between Crowne Plaza and the Transportation company on pick up time to come back to the hotel. Crowne was blaming the transportation company and the transportation company was blaming the miss communication from the hotel. Either way we never got to stay at our event for fear of not being pick up. We were about 40 minutes away in Brooklyn where access to cab service wasn't good.

Close to all the action...

Liked: Convenient location near many attractions and great restaurants. Although the hotel was very busy, our floor was very quiet.
Disliked: Hot water was unpredictable. No bar fridge.

Very good

Exceptional

Superb

Great place! Convenient location! Great...

Liked: The front desk staff has been amazing both times we?ve stayed there. Really great customer service!

Location was great and front...

Liked: The location is in central Times Square.
Disliked: The hotel was hosting the ?Ambassadors of the Future? from Italy and it was a zoo. the large group blocked the entrances to and from the escalators, elevators, walkways, everywhere. we were constantly yelling at students and adults chaperones to move aside and let the regular patrons through. Group leaders were standing IN FRONT of the escalators gathering groups causing children and adults to trip onto escalators. it was a safety hazard and no one was listening it cared. staff would occasionally tell them to move but most of the time turned a blind eye since it was uncontrollable. They noise was on the main floor and throughout the sleeping floors as students and chaperones did not seem to understand the respect of hallways and would chatter outside in the hallways, yell and scream and slam doors like it was a house party in a frat house. My room itself has a malfunctioning smoke alarm that required two calls and finally a recording to be brought down to reservations before someone went to fix it, only to have it malfunction 2 days later to have a new one replaced. There was no shampoo in the room throughout it 6-day stay and a small 2?x2? packet of body wash for 4 people daily. we had to go out to CVS next door to buy shampoo and body wash.

Very good