Name: Crowne Plaza Surfers Paradise
Address: 2807 Gold Coast Highway, Surfers Paradise
Telephone: +61-1800-870-234
Rating: 4

Crowne Plaza Surfers Paradise Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Passable

Exceptional

Will return if ever in...

Liked: Staff was extremely helpful and pleasant the lady I dealt with was exceptional. Can not praise her enough
Disliked: Bed was a bit soft and lumpy for my liking. Personal preference

Superb

Liked: The buffet breakfast is amazing. It’s a reason to go back.

Exceptional

Liked: Excellent

Exceptional

Beautiful room, only a couple...

Liked: Our room & balcony. Everything about the building we loved. Breakfast was the best ! Beautiful tasty food ! Thoroughly recommend!
Disliked: Our bed & pillows, bed too bouncy, disturbed partner each time one rolled over. Pillows were the worse we have ever experienced, they were flat with no support. Didn’t like having to pay for parking.

beautiful space

Liked: we got a free upgrade and decided to stay an extra night staff were wonderful
Disliked: there was nothing not to like

very much below exceptions and...

Liked: The staff were friendly and tried their best to be helpful.
Disliked: It seemed like the hotel was very poorly managed, despite the staff trying to be helpful. The food for the conference was below a reasonable standard, greasy cold and with out any imagination (eg. Moroccan bean salad was simply spinach leaves and tinned 4 bean mix and tinned lentils with some sliced onion - no flavour or thought had gone into the food, soggy corn, fatty chilli beef) the set up to feed the number of people on the conference meant it took a very long time to get lunch and sides ran out quickly. Our room wasn't cleaned on the second day, despite calling reception in the afternoon - it required another call after out after our conference to get the room cleaned. then it was a superficial clean. a cigarette bud was left on the balcony. There were no wine glasses in the room and no bathroom toiletries (no shower cap etc) the ironing board cover was falling off and didn't fit the ironing board. The bar staff didn't know what a Shiraz was, I had to point it out to him (ie. he was searching through the whiskeys and I had to direct him to where the red sines were and then point to the actual bottle)