Crowne Plaza San Antonio Airport

Passable

Liked: All the staff was great
Disliked: First pool and hot tub down. Received no notice it was closed. Picked the hotel for relaxing by the pool then arrived to find the pool closed for maintenance. Really? In April when you should be opening the pool. No offer of anything and too late to book somewhere else. Then to room and carpet dirty. Some red drink spilled all over the carpet and stained. Just looked dirty in general.

We would stay at this...

Liked: The mattress and pillows were amazing!!
Disliked: The coffee pot quit working on the second day of our stay, and we were told we would have to pay for cup of coffee. They offered to get us a new coffee pot, but we were checking out. I feel that we should've been able to get a cup of coffee for free.

Superb

Liked: Friendly airport shuttle! Ends at 11pm though, it's a short uber ride if arriving in the night

Not good

Liked: Didn’t get the pool view I asked for.Got a roof view.Ordered a Cesar salad got a spring mix greens with Parmesan and dressing.Ordered shrimp , bow tie pasta with a light sauce.It was drowning in a gross sauce and shrimp I couldn’t even eat.Asked for a wake up call. Never got it.I wont be staying there again nor refer this to my friends/family.

Very good

It was OK but not...

Liked: The room was comfortable.
Disliked: The bar ran out of Club Soda after three drinks. They were out of Makers Mark as well . The front desk had no list of places to get dinner.

Exceptional

Exceptional

It was good

Liked: The location is perfect and close to everything
Disliked: They need to put shampoo, conditioner and offer complementary water