Sleepy

Good

Disliked: We went for a relax and chose somewhere with spa facilities but the Jacuzzi was out of action the whole wkend.

Poor

Liked: Location to city centre
Disliked: Due to the virus we was made to eat in our room, I?ve never eaten in the bedroom Anne found it very disgusting. Left a day early

Exceptional

Liked: Beds, pillow spray and politeness of welcome desk
Disliked: Mould in bathroom & price of room service

Very enjoyable; I enjoyed the...

Liked: Ambience; helpful staff
Disliked: It was hard to work the heating in the room

Exceptional

Bad

Liked: The property was lovely, and restaurant staff were lovely friendly and professional
Disliked: The reception staff were incompetent and misleading which lead to my bank account going into unauthorised overdraft. Our party was quite large and we wanted to pay cash individually at the end of our stay. We were told that if we pay cash, the money holding on the debit card would be released back into my bank account the following day. It was not, and I ended up going overdrawn because the funds wasn't available, despite Crowne Plaza staff reassuring me that the money would be returned to my account the next working day.

very relaxing

Liked: The hotel is in a great location,the staff are helpful and very pleasant,the food was good and the pool and gym excellent.
Disliked: nothing

Very good