Disliked: Paid for a double room with an ocean side view - got stuck in a single with a side view due to the hotel being overbooked. Management was unable to correct the problem due to my third-party transaction.

Superb

Liked: Balcony access oceanside view. Hearing the waves come in throughout the night. Nice staff!
Disliked: Bed was a bit firm. Bathroom was limited space.

Exceptional

Good

Exceptional

Excellent for a relaxing couple...

Liked: Sea view, balcony, good breakfast
Disliked: Too close to road and railway

Superb

Liked: Location, great restaurant recommendations by staff.
Disliked: Parking ok but closes at 10pm (is city parking garage).

Very good

Liked: Andrea the front desk clerk was super nice. The view was beautiful.
Disliked: Our room wasn't ready at check in time,it was over an hour after check in time that our room was finally ready .

The stay was nice mainly...

Disliked: Room was not ready by check in time.

A night from hell.

Liked: We love the location and the views a perfect ocean front hotel. We love the bar staff and always make it a point to spend time at the bar taking in the views of the ocean. Mark was amazing he was attentive and sweet he is a keeper and an asset to the hotel staff.
Disliked: We love the hotel and stay here at least 6-8 times a year. However the front desk staff "Gustavo" in particular is not very friendly and not a customer service person. He speaks to the guests like he is a robot starring at his screen while we wait silently looking at him. I prefer to deal with someone else but usually they have only one person checking the guests in. The past couple of visits he puts us on the 3rd floor and we know that the dogs are on the fourth floor he told us that's all he has. Well it was a night from hell with the dogs running around on our floor all night with the owner of the dog yelling out her name as she ran through the hallway all hours of the night and again in the early morning hours. We are aware of the hotel being a dog friendly hotel but we have been told that they are restricted to one floor. Not that night they were barking on our floor uncontrollably and didn't allow anyone to sleep. BTW we have dogs of our own and understand how they may get anxious and not like being cooped up in a small room. I told the front desk at check out and they compensated us with a discount on the room saying someone else had complained about the same thing. Not cool at all. I will think twice about booking again which makes us sad since we love the hotel.