Warm welcome and excellent

Liked: Under the circumstances of taking order to our Room it was hot and varied.
Disliked: Nothing really

All good. Clare excellent

Liked: All great
Disliked: Breakfast in a box, but understand why

Poor menu and room wasn?t...

Liked: Friendly and informative staff. Sky TV in the room, the sound kept cutting of but we reset the box which seemed to work. Complementary shampoo and shower gel was nice.
Disliked: The room has been ?sanitised? and had a seal on the door. On closer inspection inside the room it hadn?t been cleaned very well so I?d query the ?sanitisation?. There were cup marks on furniture, the mirrors were filthy and there were greasy finger marks (and probably a forehead print) on the window.We were advised that most of the facilities were closed due to Covid which is fully understandable and that didn?t cause a concern. We were reassured that was a great menu for room service 24hrs, great!Having travelled most of the day to the area for work we didn?t really eat so were hungry, got settled into the room about 2050hrs. We looked at the menu (disappointing choice) and made a selection.We then telephoned room service to be told our selection wasn?t available now as it was too late! Instead we had a choice of about 5 poor sounding options. We ended up just ordering a pudding each (out of the two available).Do not count on the food at that hotel! I?d suggest ordering from outside and getting it delivered.We would have raised the comments at reception in check out but we were advised on arrival no-one would be available when we left to just leave the room card in the reception key box.I?d begrudge spending £90 here again and receiving a £40 travel lodge service.

Superb

Superb

Good

Exceptional

Superb

Very good