Crewe Hall - QHotels

A fabulous place - book...

Beautiful Hotel

Liked: Fantastic hotel. Service with a smile. Couldn't fault it at all.

Wonderful old building in nice...

Liked: Generous sized rooms, lovely old building and bar area could park right outside the front. Good that it also had decent sized pool spa facilities and treatments.the bar staff in the evening were really helpful and made special cocktails and requests to order. Spa treatment massage was good.
Disliked: a very long walk from rooms to reception and one of the lifts smelt of sick. The breakfast room was claustrophobic and really noisy , no natural light or air. The service in the bar when we arrived in the daytime was slow/ hit and miss. Reception weren’t that helpful when we arrived for the early checkin, but we got there in the end. In the spa, the jacuzzi was tiny and the shower by the pool was not working which was a bit dangerous for people coming out of the sauna needing to cool down, plus the ice fountain had nothing in it.

Exceptional

Liked: Everything, it was amazing

Breathtaking Venue, Lacklustre Service

Liked: Beautiful grounds and stunning premises, rooms were great, very spacious and very clean. The brasserie was well located in the premises and offered a perfect fresh breakfast variety, staff very attentive and no shortage or wait for food and drink.
Disliked: We have booked an early check in for 12 noon, arrived to be told early check in was 1pm, so I provided communication I had with the hotel to confirm I was given the correct time, we were asked to get ourselves a drink in the bar whilst they liaised with house keeping. We ordered a drink (which I feel should have been complimentary due to inconvenience) 15mins after ordering, two drinks a red wine and a Prosecco were still sat on the bar, after I was told they would be brought over..we then got them ourselves and I had to chase the remaining drink which was received 25mins after order! I also had to go back to reception to chase check in and was told it would be 1pm. The venue itself is stunning but the service on reception and in the bar really let it down. Lack of communication with guests needs to be addressed.

Enjoyed it

Liked: Gym pool and breakfast
Disliked: Room was in the modern block was very tired Drinks very expensive

Unique and relaxing

Liked: Beautiful building including grounds and spacious rooms. Gym and spa facility exceeded expectations
Disliked: Musty smells in older building corridor spaces and in hotel room. Could do with some air freshener. However this did add to the character of the older building but I would prefer it to smell nice.Rooms can get quite warm also

Relaxing, peaceful and enjoyable

Liked: The history, the staff and the grounds are exceptional
Disliked: N/A

Very good