Mixed review, but overall lovely...

Liked: Most of the staff were friendly and tentative. Room clean and spacious. Spa facilities good. Setting lovely
Disliked: Some senior dining room staff and senior bar staff were quite rude to other staff. No 24hr reception in new block. West wing car park poorly lit at night.

Not worth the price or...

Liked: Main building is stunning but not worth the price to stay in low quality rooms. Staff were excellent but management need to alter strategies to make new and old parts work together. They need to address issues noted above.
Disliked: TV in the room had no sound. Response from hotel was to turn it off and on again (which we'd already tried). Swimming pool changing rooms smelt really bad of urine. Restaurant on site was more like a pub than a hotel restaurant and we did not dine as the prices are too high. Tried room service and reception from the room phone and no one answered. No fridge in the room. Upgrade offered days before arrival and then rescinded at check in without prior warning. Beautiful main building but new wing is a low rated hotel with no character. Lots of noise heard throughout the night (mobiles from other guests going off variously). Breakfast buffet food was put on tin foil and looked informal even though lovely wooden boxes were underneath.

Pleasant

Disliked: Some of the staff were rude.

Exceptional

Disappointing

Liked: Good breakfast. Lovely old building. Good spa facilities. Good room size with sofa. Friendly and helpful staff.
Disliked: Room could do with refurb. Dingy, cupboards not closing properly. Found the mattress too soft for comfort. No water in swimming pool on second day so couldn't swim!

Beautiful old building, lovely relaxing...

Liked: We went for a spa and stayed overnight. The spa was lovely. The building is stunningly beautiful.
Disliked: The bed could have been more comfortable.

Very good

Exceptional

Fabulous