Great customer service. Most helpful.

Liked: Great customer service and rooms.
Disliked: None.

First time staying at this hotel. Location was perfect, and the hotel was very nicely maintained and clean. Absolutely enjoyed staying here and looking forward to returning again in the near future. I would highly recommend this hotel!

Liked: Wonderful experience.

Liked: Great location near Old Market area, room was clean and comfortable (and had very high ceilings!), and staff was friendly and helpful. Too bad I was only there one night :-(
Disliked: I was hoping for a mini-fridge in the room but no such luck. The counter space in the sink area was pretty tiny, and I'm not a fan of paying for parking. But the hotel is in the downtown area I guess...

Liked: Great location very clean and staff was great

Liked: the people were all friendly
Disliked: the pool was closed

Liked: Location, quality of room.
Disliked: I had to pay to park on property---insane. On a Sunday the place was a ghost town. I wondered if the food offered was fresh or if I was risking getting food poisoning.

Liked: The location is great. The building is old and unique. The rooms are also kind of cool and unique (room layouts, high ceilings, etc.).
Disliked: Entire experience felt very average. Not bad, but nothing special with the hotel, the staff and the stay, in general. And the pool is not open. In fact it is blocked off with black plastic which I found odd. And I don't think they know if will ever reopen

Liked: It was very clean and the staff was very nice.
Disliked: I did not like that they charge guests for parking and the pool was not open ( it looks to be permanently closed). They only had ice machines on a few of the floors. We stayed on St. Patrick's Day so it was a little loud as well, but better than expected!

Liked: Location was good for our event.
Disliked: There was a power outage that lasted most of the night. I was awake half the night because it was so hot in our room & u can't open the windows. Power didn't return until 4:45 am but they wouldn't give us a discount because it was a "CITY" issue.

Liked: Proximity to airport and ease to get to the hotel
Disliked: no

Liked: The location was perfect.
Disliked: Uncomfortable beds and very thin walls