We were there for concert @ YUM Center, which was literally only a few steps away. When we arrived, we were asked if we would like a "Balcony room" - YES! It faced YUM Center. Was great for viewing activity goings on before & after the concert.

Liked: Location!
Disliked: Was told breakfast was included. They offered breakfast but was it NOT complimentary.

Liked: Close to the YUM Center and the people were very friendly.
Disliked: Broken tile in the bathroom; not enough towels; the walls were painted 2 different colors and looked like it was not finished at all. And most hotels offer complimentary breakfasts these days.

The room, service and people were all wonderful. We will use this service again. Great location; very clean; bistro wonderful and convenient, and people friendly and helpful.

Liked: Everything.
Disliked: None.

Superb

Liked: The room was very nice and clean with super comfy beds. The staff was friendly and helpful, we definitely enjoyed our stay.
Disliked: We didn't like that breakfast wasnt included for the price of the room and what you had to pay for breakfest was far too high. We had breakfest elsewhere.

Superb

Liked: We went to an event at the KFC Yum Center & the hotel was in a terrific location. The staff was very nice & helpful!
Disliked: With the expense of the hotel, I did not really like the idea of having to pay extra for parking in the hotel garage.

Exceptional

Liked: Location was easy to find. Within walking distance to everything we wanted. Parking on site was a plus.

Okay

Superb

Liked: Location, location, location!
Disliked: The bed was too hard, but the shower was nice,

Fabulous

Disliked: Nicely redone place (I think)Just wasn't a really good valueWas pricy for what you get

Ok at a push. Some...

Liked: There's a small Starbucks in a hotel - so not really what you'd call a breakfast facility - more an internal concession stand
Disliked: Grumpy staff at check in - Thankfully some later in stay were actually pleasant. Getting the shuttle bus was a nightmare - you need your reservation # to get it sent out to you. Add to this that my reservation was lost, then found for different nights, before finally being found again - very shoddy especially as it was made out to be my fault Hotel was full of loud kids (some kid of residential camp/project?) running round corridors at night and filling up the common areas. No one seemed to be in control and staff were incapable / unwilling to intervene

Exceptional

Disliked: Housekeeping did not restock tissue and toilet paper or replace use towels for second day. Otherwise fine.

Overall was not disappointing

Liked: The room was very nice and I loved the shower! Staff was super nice!
Disliked: Pillows were horrible and the bed was a bit hard. I couldn't believe there was no in room blow dryer.